Arthotel ANA Neotel

I agree with a lot of others, that this isn’t a 4 star hotel. It’s fine. Rooms are clean at the minimum. There is not much in the way of services you’d get with a 4 star hotel. No restaurant, no bar, etc. It’s all fairly outdated. I left my key in my room and they don’t have the capability of making a new one it seems, so had to have the cleaning staff let me in. Little things like that. The walls are very thin. You can hear pretty much everything. Just don’t have high expectations. At the price, there are better options.

Unfortunately, pretty much everything went wrong for us. It started with checking in. The breakfast we had booked was not included in the system and therefore not available to us. As a result, we had a lot of back and forth when we arrived because the staff were completely out of it. Luckily, our provider solved the problem very quickly, so we had to pay money up front, but we got it refunded. This delay meant we had no time to look at the room because the key chip was not programmed and we lost more time. We quickly changed and immediately set off for the external event we had booked. When we returned, things got really disgusting. The toilet rim was completely covered in dried urine, which was also visible on the outside of the bowl. However, as the porter had already said that we would have to book breakfast in the morning, we couldn't do anything at around 11:30 p.m. The very next morning, we presented the photos we had taken to reception. We were initially told that we had to report this immediately upon arrival, but after explaining the process, the gentleman took photos of our photos and wanted to clarify this with the head of the cleaning company. As an apology, we were each allowed to take a drink from the fridge when we left, which was a nice gesture. Unfortunately, that's too many mistakes for us at once, especially since another couple had problems with the booked breakfast and a couple had problems with the room, and all of that happened in the time it took us to complain in the morning and check out. Conclusion: This hotel is no longer an option for us.