Hotel Acta Splendid in Barcelona

The hotel is spotless.Highly recommend for that ,The cleaning team is the best.
Apart of that is a bit noisy,but the WORST part is that they are turning off the A/C during the night.
Is not specified on their website.

Don't go there in the summer.

There is no AC at night. They have AC but apparently during the warmer months they only use it during the daytime. Which is no good for tourists. If you are out exploring the city all day long, the AC is available in the room. But when you come home to sleep… They shut off the AC at night!!!! Everyone should know before they book this hotel that you will not have air condition at night. If you don’t mind sleeping in the heat, then you are fine.

Night receptionist is a complete disaster.
You can see by his behaviour that you are not welcome in hotel and that he is fed up with tourists( btw if there were no tourists he wouldn't have his job ,but obviously he doesn't care)

Also not all but some other receptionists answered our questions by yes or no..no info no nothing what i asked.

Our room was clean, but smelled on sewer from the toilet from day 1 till the end.and if we open window it was in the building, so no fresh air.

Breakfast was good, but not worthy 19€.also it was said that we will get discount on breakfast if we book through their website..no discount.cheaper to book via booking.com.
Staff working in the breakfast area is great.very welcoming and warm.
The location is great..

The hotel is nice, but their way of communication was not. I booked a room through booking.com with a non-refundable rate. With this type of booking, I had to pay outside of booking.com (they dm me with an external link) and I did not feel comfortable at all to leave my creditcard information on a spanish website that I am not familiar with.

Here comes the reasons for the 2 star review. 1) they keep messaging me with the threat to cancel my reservation within 24 hours. However, they did not do it even after 48 hours. If you threaten to do it, just cancel it and I can look for a new booking. 2) why not let your guest pay directly through booking.com? The reason I made a reservation on booking.com is that I am a little bit more comfortable sharing my personal information. If it costs your hotel a bit more, then charge the customer for it and raise the price.

The rooms are clean and the location is pretty good, just minutes away from the Universitat metro station.

However, I had to give 1-star (0 if I could) because of the long-haired receptionist. I sprained my ankle and had to make some changes to a day tour that had been booked. I politely asked for help with making a local phone call. It was declined. The person at the reception desk (long haired, white male) on the night shift refused to help, even with speaking Spanish to the operator (as my situation was a little bit more complex).

He was very unfriendly and I very directly asked him if the Spanish people dislike Asians or something (I know it's not the case for all) and he said they are tired of tourists. This came from someone working in hospitality. I can't describe how pissed I was.

Tourists, please don't stay at this hotel. Asians too (doesn't matter where you're from or whether you speak Spanish), they just hate you and will make your experience in Spain less than it could actually have been.