Mosaic by Ona in Barcelona

I feel like I have to say something for others to know and have their expectations set accordingly. This was the worst hotel I have ever been to in terms of service. They have ZERO manners. We got there on our first day at 1 pm and check in was at 3 pm which is completely fine by us. As we usually do, we were expecting to at least, just leave our luggage there (not even in the room) as it’s 2 hours pre-check-in and it’s not a cheap hotel. The receptionist (Diego I think) was very rude though, he was insisting on us to pay extra to get the room 2 hours earlier. Honestly, it wasn’t worth paying 20 euros for 2 hours so we just told him we’ll leave the luggage downstairs if possible. The guy wasn’t happy and decided to give us the room earlier “for free” without us even asking for it (at the beginning we were ok but wait and read till the end). We went up to the room, it was WAY smaller than what the pictures show. The shower barely fits one person (for reference, I’m relatively small) and is just 50cm away from the bed. After we showered, the whole room was flooding in water and we ended up cleaning the water from under the bed. When you go to a hotel, you expect to relax and enjoy your vacation but we were stressed about one of the smallest things ever - showering (without mentioning the very low water pressure). Fortunately, we were just staying there for 2 nights. On our second night we asked another receptionist (different than the first guy) if it’s okay to slightly delay our check out or leave our luggage downstairs the next day as our flight is at 10 pm. He said it would be completely fine for both options without mentioning any additional cost. The next day though, the first receptionist was back on shift and when we told him, early in the morning, he wasn’t happy at all. He started attacking us personally with statements like “you guys don’t want to pay”, as if he’s offering us a free stay. We went back to get our bags and bring them down when it was 11:58. He started calling our room for us to go down at 12:01 while we were already at the door with our bags. We got to the reception desk at 12:02. This is when he started asking for money to keep our luggage. This policy is not written anywhere + his colleague didn’t mention anything the night before and when we asked him just why/where this was written, he started yelling mentioning the fact that he gave us the room earlier than check in for free (which we didn’t ask for). When we told him that we overheard him this morning give a room earlier to another couple without even mentioning a cost (at 11:30), he had no words left to say. He was so rude and was shouting at us as if we owe him anything. He kept saying “you don’t want to pay” while it’s none of his business if we want to pay extra or not, we weren’t asking for anything for free, we had just asked for a clarification. The guy was being racist and disrespectful and then, he started laughing and said he’ll give us the service for free again. We just told him we don’t need to leave anything anymore we didn’t care about his “free services” as it wasn’t even the point and we left. He didn’t try to apologize and the whole experience was very bad . This hotel = 0 value for money. We paid a significant amount of money for 2 nights and we did not feel it was worth it at all. We didn’t even feel welcome which is the least, very very least the hotel staff can do. It felt like the ryan air of hotels but x10 the price. Would not recommend.