Sercotel Hotel Rosellon

For the price of the hotel, it is just not worth it. I’m surprise to find out that this is a 4 star hotel. Hotel room has dust, the mini fridge has no freezer. The fridge is not plugged at the time of check in, which I need to take it out and plug it in myself. This hotel should’ve a 2-3 star instead. All you are paying for is really just convenient location.

To all concerned,
When we first approach the hotel we were greeted and what could not be described in any other way than hostile by one of your Receptionists Whose name will rename private, but she is from Venezuela. We walked in the door, with eight suitcases. The reason for this was because we had been traveling on a transatlantic cruise from the United States that ended in Barcelona and were then going to continue our journey through Europe by land for an additional month and a half. Our plans were to check out your hotel and if we liked it, we were planning on staying for an additional two weeks. I must honestly share with you that your receptionist was about 70% of the reason why we didn’t stay. when we walked in, she was literally angry that we had so many bags. She began yelling at us to get all of our bags out-of-the-way and to hurry and grab them and slide them around the side of the desk so that she could put them in storage. Her attitude was very hostile, and genuinely embarrassed us in front of the other guests.
The service was literally horrible. And the experience left us with no choice other than to leave this review.

The girl at the reception of the rooftop is very unfriendly to a point where you just wonder what’s going on with the hospitality here. You cant access without reservation but you can’t make it on the spot and the trough the online website (as she suggested) was not possible.
Wish a good quality approach to clients in the future with solutions and kind attitude. This is unacceptable by such a property.

Although the hotel is physically nice, we encountered several issues with our room. Despite being checked in early by kind staff, we discovered that our bathroom mirrors were emitting excessive heat, making the room uncomfortably warm. Despite setting the AC to its lowest temperature of 20°C (68°F), the room remained hot and humid. After contacting reception at 7:05 pm, we were advised to turn off/on the AC, we told them we did that prior to calling as we wanted to be proactive, they said they would call maintenance. In the meantime, we did turn it off and on again and but the issue persisted. After waiting a long time, at 9:30 pm we called again the receptionist said “oh, so the room is still hot? I’ll call maintenance now. Meaning she didn’t call the first time we called down and disregarded us. Around 9:45 pm we were told maintenance not available onsite. Eventually, we received a loud fan and complimentary breakfast. The hotel was booked out so we couldn’t be moved either. Despite the staff's politeness, the hotel seemed ill-equipped to address maintenance issues. With minimal airflow from a partially open window, the room became unbearably hot, prompting us to consider leaving the main door ajar to the hallways for ventilation. Additionally, the “solution” of a free breakfast and a fan seems unfair given how uncomfortable the room was and how hot it was.

Additionally, the bathroom water temperature fluctuated inconsistently. Overall, our experience was disappointing, and we would not choose to stay here again nor recommend it.