Hotel Photo Zabalburu

My experience was horrible from the check in to the check out . Soon as I arrived at the hotel , it looked like a homeless shelter or hostel . The building is very old once you walk in you can’t help but see the dirty carpet and dirty reception . No one bothers to clean as it looks . The check in was rather quick and then things start to go downhill when they tell me the hotel has no lifts whatsoever and all rooms are on the first and second floor . I was told I had to take my own luggage ( a 30 kg luggage suitcase plus a 10 kg hand luggage . Nobody helped me. After a long flight , this is the last thing I want to do . I even mentioned the risk of someone falling in the stairs and injuring themselves whilst attempting to carry heavy luggage by themselves in a narrow staircase . As I’m making my way to the room I can’t help but see how dirty the hotel is . They have stains on the carpet and the walls are literally peeling in every way possible , the hotel lacks of air con and natural light . It felt so crowded and there little space in between rooms to the point you actually share balconies and there no sense of privacy .

The room allocated to me was dirty beyond belief . It was so small and the decoration makes it worst . I had to move the bed slightly to plug my charger and it is clear no one cleans behind what the eye can see .
I couldnt sleep all night because it was noise coming from everywhere and someone kept banging on the wall as I’m watching tv . You can’t even watch tb without the noise travelling to another’s guest rooms . It was a lot of outside noise as it located in the city centre . Barely slept and it gotten so bad I decided to ask for a refund whilst in my room . Worst hotel I ever stayed in . Won’t return nor recommend . You are better off paying literally 5 euros extra and going somewhere decent . On the flip side , Expedia offered me a voucher for 25 euros as the hotel refused to issue a refund . I just think they should be kicked off the platform . The

No ac or fan in the rooms making them almost unbearably warm. Could not open the window because of a commun balcony.

I booked to stay in this property and when my car broke down on the road to Bilbao and I couldn’t make it they refused to waive any cancellation fees. It was an extremely callous act of greed in the face of someone facing serious difficulty and stress in a foreign country.