Hotel Deloix in Benidorm

Disappointing stay for a 4 star sup. Air conditioning didn't work. When it rained the lobby ceiling leaked, the entertainment area has no atmosphere, the gym is tiny, outdoor pool was freezing and the indoor pool was too deep.

Hotel aqua Deloix

Over all a good experience but there is a few things I wish I knew before booking. First of all the air conditioning wasn’t working for the first two nights and the first night I went down and complained they said it would be fixed and no one came to our room so I went down again and it was later fixed. The room itself was clean upon arrival however wasn’t cleaned throughout the week. The bedding wasn’t changed daily since a mark was on my bedding from the first night and was there till the end. We also brought in sand from the beach and it was suspected anyway the floors weren’t cleaned but confirmed when we’d have to dust off our feet before getting into bed or putting on socks since our feet were covered in sand, dust and dirt. This was also shown when water was spilled on the floor and I used a hand towel to wipe it up and the towel came up black.water was also dripping into our sink from the ceiling.upon reading the book of the facility’s provided from the hotel it mentioned a kettle with tea and coffee should be in every room and we didn’t have one.

The food itself was a good variety for all dietary needs and not too busy with it being well stocked up however the snack bar was a little more difficult since there was never any pizza available the whole time there and the burgers sometimes came out undercooked. However very big proportions and great chicken wings.
Checking out we were charged €3 for a drink and reception couldn’t specify what from since you pay as you go and being all inclusive we woulnt need to pay for extras? And nothing was taken from the fridge?

If you don’t want noise stay upstairs in the adults only pool and the staff were good keeping young loud teens out however there is never a lifeguard and when there was a lifeguard by the kids pool they weren’t paying attention or telling kids off for running and doing dangerous things which kept me on edge.

Other facilities were fantastic such as taxi ordering, staff only bar, evening entertainment and the staff always had a smile on their face however the cleaning was horrific and I dreaded getting into bed and walking barefoot.

Hotel space is lovely, however large groups of Spanish arrive at the weekends with 30+ children in the same group. Roof top pool only open in July and August, the noise and the way the pool area was taken over ruined the stay