Hotel Best Terramarina

Previous reviews have mentioned the staff are fantastic and always try their best to give excellent service. This is 100% correct and are wonderful. The food in the restaurant for both Breakfast and Dinner was adequate and you could always find something to eat. Breakfast was what you would expect, but quite a wait for your eggs to be cooked. In the restaurant on an evening the Salad dishes on offer were extensive and very well presented. There were around 8 hot dishes prepared to choose from, but unfortunately they did not stay hot. ( microwave available to nuke your food if you so wish ) Now there's an issue and very frustrating one. Only having 1 Chef available to cover the Meat cooking station, Fish cooking station and Pasta cooking station is not acceptable for guests and certainly not acceptable for you to put the Chefs who do try their best through this experience. The Meat served to me was never fully cooked through and such a shame. The Chefs try pressing down on the Meat to speed up the cooking process, which is not how you cook and only cooks the outside. I'm sure this practice would not happen if the Chefs had help .The Fish I tried was okay, due to the fillets being thin, so only needed flash frying. I didn't have freshly cooked pasta because on 2 occasions I was waiting far too long to even be acknowledged. I have stayed in many Best Hotels and never experienced the lack of staff to cook your food. Sort this out Terranarina and the dining experience would be amazing and befitting a 4 star accommodation. Now for the big shocker at this Hotel. Having read previous reviews about the lovely pool area we couldn't wait to relax and have a cool dip. The pool area is in dire need of serious repair and cleaning. The pool water was full of flies and debris floating and silt lying on the bottom, This was due to the inadequate botched filtration system. ( See pictures) The areas around the pool were filthy, with stagnant water in the drains. Umbrellas broken and filthy, bins not emptied, paper cups not picked up for several days. No cleaning of the area between 10am and 6pm. The toilets never had any soap or anything to dry your hands on at any time. No toilet checks done at any time throughout the day. The toilet door handles were disgusting as were the entry doors and exit doors to the pool. I just cannot understand that other guests say the pool area is great. Come on Best Terranarina sort it out and get the Manager to walk every area of the Hotel daily and sort out the issues. Getting good reviews makes you complacent, but in my opinion you are not worthy of being classed as a 4 star Hotel, but you could be easily and quickly. Would I come back - yes if you sorted out the lack of chefs and repaired and upgraded your pool area.