ALEGRIA Maripins

At first, I would like to emphasize what was okay:

1. Location – In most rooms, you are not going to have a sea view, BUT it is really close to the sea and the beach, just 3 minutes away.
2. Food – Diverse, with super tasty desserts, BUT the meat was occasionally not fresh, and two people in our group had stomach problems. Other than that, breakfast and dinner had a good variety and taste. The kitchen staff were polite and accommodating, even providing us with normal glasses for wine instead of the paper ones we had in the room.

What went WRONG – spoiler: 90% of the stay:

1. Cleanliness – From the first day of check-in, the room was dirty, some utilities were broken (shower, curtains, etc.), we received torn new towels, and there were dirty towels in the wardrobe. The mirrors had fingerprints, as if no one had cleaned them, and some pillows had a strange smell. After requesting a more thorough cleaning, a very rude cleaning lady came and used inappropriate Spanish words toward us (she didn’t know one person in our group could understand Spanish). Subsequent cleanings were very basic but acceptable. We received torn towels almost the entire week of our stay 😂 (Check photos).
2. After one cleaning session, we discovered our room was not properly closed (see photos).
3. Only a few staff members understood English. Most of the staff didn’t understand us, forcing us to call 3-4 times to get what we needed (like extra towels, as the ones provided were either dirty or torn).
4. What made me the angriest was the manager, who didn’t want to listen or even apologize. He tried to shout at us, even though we were calmly explaining the issues. The staff viewed our requests as rude, mixing up who among the three of us was supposedly rude. This seemed to be a defense strategy, as we were simply presenting facts. They suggested that maybe our “EXPECTATIONS were too high” without even sending a technician to fix the shower, etc. When we showed the administrator (a young lady) the photos, she understood and respected our feedback. However, the manager didn’t seem surprised or make any note to avoid such cases in the future. After telling him, “Okay, we understand maybe Spain is not an extremely rich country, and the hotel might have a limited budget for renovations, but at least clean properly,” he got angry and shifted the conversation toward patriotism (even though it wasn’t about that) instead of listening to valid feedback. I’m still unsure if he understands English fluently.
5. The photos on Booking.com are not accurate and don’t reflect reality. We booked a room for 3 people, but there was very little space, and the third person had to sleep right next to the balcony doors. I suspect it was originally a room for two people, and due to overbooking, they just added a third bed directly next to The balcony and had only 5 cm of space between the bed and the balcony doors, so in the end, guests had to jump over the bed to go outside because the bed was blocking the balcony door 🤔. The shower door was transparent, and the bathroom had no door at all, so the other guests in the room could see everything while you were showering.
6. The hotel is rated 4 stars, and that’s where the problem begins. If it were a 2-star hotel, no one would have any complaints because you don’t expect much from a 2-star hotel. But when you rank your hotel as 4 stars and in the room, you have 3 paper cups for the whole week, no kettle, and a run-down room, you start to realize how absurd the situation is.

I would never stay here again even if paid to!

Room was tiny and dated, dirty with stains on the bedding, whole building was dirty so many minor issues that pull this further from a supposed 4 star hotel! No facilities in the room, shower was broken and unusable, breakfast and dinner cold and bland. Raised with the hotel on arrival told to come back in the morning to change room, came back the next day to be told there's no manager in come back the next day as nothing could be done until then. Queried why I was told to come back the previous day and the question was avoided. Staff were very unhelpful and rude expecting us to stay for 2 nights with no facilities in the room other than a toilet. Raised it with my agent who had to wait over 24h for a reply however we checked out and paid to stay elsewhere. Hotel refused a refund for unused days on the basis we didn't get them time to rectify the issue... they had 12 hours to sort the issue and didn't and then quoted a further 24 hours to rectify this once a manager is in. 2 nights of a 4 night stay they expected us to stay with no facilities.

Will be taking this complaint further.
Would not recommend staying here, boom a cheaper 3* hotel which would be more like this!

Ended up paying less to stay at another 4* that is far superior just down the road.

Rooms were clean, NO gym, there is one bycilcle and one runing track… and the food is horrible… absolutely disgusting food, if I ever go here again I will save on “worse” hotel but eat every day good since anyway I am not in the hotel long. Wifi is like the food-terrible and the pools are quite dirt. Will not recommend to anyone. Photo is of the “gym”