Alexandre Hotel Gala

Such a disappointment to have to leave this review.

The hotel itself we found to be pleasant , well decorated and finished and quite grand in appearance.

The location is in close proximity to a busy nightlife should you wish to partake.

For the most part we the majority of the staff to be pleasant and helpful , however this is where things take quite nose dive due to the discovery of a very serious and ongoing health risk.

The restaurant is infested with cockroach activity of which the majority is located in and around the kitchen door entrance, a strong indication of a very heavy cockroach infestation.

Cockroaches and food is an extremely serious matter, they spread Salmonella amongst other bacteria at worst causing Diarrhoea to name just a couple.

Throughout the start of our week long break I discovered a handful of cockroach activity in and around the restaurant within the middle section of the tables.

As the week went on I found it continued with one even crawling on my leg.

We did not eat in the restaurant for two days after this and tried to return for breakfast on Saturday. It was at this stage I discovered the extent of the problem with high levels of cockroach activity evidence by the faecal matter in which they had nested.

It was at this stage I raised the issue quietly to a member of reception. The response to this was to provide us with a breakfast voucher to eat at the sister hotel , Hotel Troya instead.

Upon arrival it was clear this was a downgrade in terms of food choice in which this hotel too had cleanliness concerns in which young cockroaches were found near the coffee machine.

I expressed my concerns and met with the 2nd in command manager the following Day on the Sunday.

He expressed understanding and compassion and explained the hotel receives pest treatment on a weekly basis, I explained it may well do however it either isn’t working or is not frequent enough.

He suggested we discuss the matter with the most senior manager the following day.

By this point we had not eaten within the hotel since Thursday after Saturdays failed attempt at breakfast.

The following day we met with the female manager who was extremely rude and dismissive of the situation as a whole. She smirked and chuckled when I explained my concern and her offer to resolve the problem was to “wipe” our bar tab of €45 and offer us a late checkout equating to €65.

The explanation given was that the additional cost for an evening meal when staying at the hotel was €3 so therefore this would make up for more than that.

I explained it was not possible to find anywhere on the island for an equivalent meal for this price neither was it possible to walk in off the street and pay that price to eat at the hotel. The reasoning was completely irrational.

The biggest point I raise here is that rather than appease me and my partner the hotel or At least hotel manager did nothing to resolve the root cause of the problem which was to address the cockroach infestation , protecting the health of all of the guests not just ours.

It was not treated as an emergency in which it should have. The attitude and level of understanding of pests in and around the kitchen area especially cockroaches should not be underestimated.

I declined the hotel managers not so generous offer and we paid our tab and checked out at 12:00.

After this I returned straight to the restaurant and took the video attached.

I walked into the restaurant randomly for 3 days of our holiday and found cockroach activity in and around the exact same areas.

We have no other choice but to share this review in the hope that others take care when eating here and with the hope that at the minimum the hotel take action to protect other guests.

We will take our evidence also to our holiday agent with the view to be compensated for the days we did not deem it safe to eat at the Hotel.

I’m only able to upload a 30 second video to highlight the matter however don’t take my word for it, review it for yourselves.