Hotel MiM Sitges & Spa

This hotel is not worth even 3 stars. Everything is worn off and run down. Don’t pay more than €150 for these rooms, since there are much better options available, but a bit further out.

Superfriendly lady at the check in.

Room looks dated, worn off and furniture is tired. Upon checking the AC had fungus(mold) around it and drops of water.
The drawer of the old fashioned bed cabinets kept coming out. An outlet was broken and a piece was left on the ground. The design room was probably a design from the nineties.

The tiny swimming pool on the roof had unclear water and only 6 beds for the entire hotel. Also this pool area and restaurant are screaming for proper upgrading.

I would not write this here if the room would have been less expensive. But this is just a disappointment.

Update 1: mold has been removed during the stay.

Update 2: gym stinks because of old AC/humidity. Several machines broken. 3 ceiling lights broken. Some of the gym materials are not present as shown on the picture in the reception upon check in. Weights only reach until 10kg.

Update 3: AC in the room stopped working, not controllable in terms of speed of fans. Mechanic trying to fix it. UPDATE: fixed

Update 4: no water to flush the toilet. Water pressure on tap OK: fixed, a lot of air in water pipes, noisy refill.

Would prefer to cancel the rest of my stay and get the money back 🥴. This is not holiday.

I arrived to the hotel one hour before my room is ready. I was told that I could leave my bag until my room is ready at 3 PM. I left and went to the beach and returned at 6 PM. When I checked into my room, there was a terrible odor in the room as I was in the bottom of the toilet and smelled, that smell the front desk staff told me that they would send the maintenance man up though I could not bear to stay in this room. I asked to be switched to a different room. The room that was offered the AC in my room didn’t work. I called to complain to the front desk. I told them I was going to dinner and would return and that they were able to enter the room while I was away. I returned after dinner at 10 PM to find my room was still very hot and when I went to the front desk, she mentioned the maintenance man was no longer on site for the evening. She offered a fan of room since the hotel was fully booked. I advised to book me a room in the neighboring hotel, Calipolis, hoping this nearby hotel would have a room available with working air condition. This nearby hotel did have a room and I was able to spend the night here. I returned the next morning to Mim and asked for a voucher for breakfast for the inconvenience. I received free breakfast though never received an apology and the front desk. Staff gave me attitude when I requested a different room. I have never stayed in a hotel, the front desk the air condition in the guest room. I have also never stayed in a hotel room that had such a odor, forcing me out of the room. I would like to be compensated for at least one night that I had to stay in another hotel because the lack of facilities in your hotel. This hotel is in desperate need of renovations inside the guest rooms. I will happily stay elsewhere when visiting Sitges in the future, I would appreciate a follow up email or phone call with a complete refund for my stay. The website for the hotel made me think I was staying in a five star hotel and when I arrived and viewed the rooms, I was deeply disappointed.

A beautiful location and very nice team who welcome you. Unfortunately, the hotel is in a poor state, we ask to change our room as we smelt cigarette everywhere in the corridor of the 2nd floor. The second room on the 5th floor was a bit better but obviously nobody is taking car of the state of the room, seems very dirty. Good for 1 night but not perceived as 4* hotel

This is our second visit here, arriving the date of this post. Our initial impressions upon coming back now 1.5 years later is that they are now maintaining things poorly and cost cutting. The room is a bit tired. Our bedside tables are full of water spots. It’s winter so the pool is closed. We booked our room through our credit card to use points, so we are not allowed to visit the spa without paying 18€ per visit. This is a poor practice, particularly in winter when the rooftop pool is closed. And, they give you two free coffee pods for your stay and tell you to refer to the room bar menu for prices. We will not stay here again. This is no longer a 4- star hotel. Even worse, this time we brought friends who booked additional rooms here, next time we’ll bring our friends elsewhere too. What a useless response from management. It was our third and final stay there. We are staying elsewhere in June and the additional three rooms booked for friends are going elsewhere as well. Being “nickeled and dimed” with “supplemental” charges is unacceptable, particularly for coffee on a five night stay. The spa is also unacceptable, if nothing else give one visit. Just clueless management that is trying to be cheap, which has backfired. Hopefully others read this and choose better accommodations in the city.