Catalonia Park Putxet in Barcelona

We stayed at this hotel during a recent festival visit to Barcelona, and unfortunately, the experience was far from enjoyable. If the hotel does not want to accommodate festival-goers, it might be more appropriate to close bookings during such periods rather than penalize guests for simply being present.

The hotel appeared to be oversold, and despite the 30°C heat, guests were being told to leave the pool area due to “too many people.” At one point, staff informed us that only 5 people were allowed in the pool, yet a large group of 15 guests were in it without issue. Later, when they left and other guests entered, we were abruptly told to leave again. One staff member in particular, Randa, was extremely rude — shouting at guests and insisting we return to our rooms, as if we weren’t allowed to enjoy the facilities we paid for.

We were also told that our rooms were “only to be used for sleeping,” and that TVs should not be on due to noise. This was baffling, as the TV volume only goes up to 20, and we were simply watching the news.

When we asked Sergio at the pool bar to open a parasol for shade, he told us he didn’t know how to do it — quite odd for someone working in a poolside role.

Food at the hotel was overpriced and very limited in availability. When we resorted to ordering a takeaway (with the help of a staff member who assisted with the Spanish app), we were then told we couldn’t eat it at the pool — only chips were allowed. This made little sense, especially since we had seen other guests eating McDonald’s at the pool earlier, directly in view of staff without issue.

I have attached a photo of the staff who was very rude and said she would call the police if we didn’t go back to our rooms at 5pm on a 30* day. Unbelievable

Absolutely appalling hotel and staff from minuet one of arriving till we left. If you are a tourist and looking for a hotel to stay in, look elsewhere was made to feel so unwanted in what my friends and I thought was going to be a welcoming and friendly hotel. From the very start when we arrived with our bags we was met by rude staff with disgusting attitudes, who throughout our stay even gave us dirty looks and would tut as we walked past them. I have a strong feeling this is something to do with being British as many people we spoke to in the hotel on numerous occasions had the exact same experiences as us ! Never will I be staying here again and neither should anybody else if you are looking for a welcoming friendly stay!

I had one of the worst hotel experiences here. The air conditioning did not work at all, and to make it worse, the only thing that did work was the heater—in the middle of warm weather! I mentioned multiple times before my stay that having a working AC was extremely important to me, and I was assured it wouldn’t be a problem. Clearly, that was a lie.

When I brought it up again at check-in, and even during the stay, the staff just shrugged it off like it wasn’t a big deal. It absolutely was. I couldn’t sleep, I was sweating all night, and there was zero effort to fix the issue or offer compensation.

This place doesn’t care about guest comfort or communication. If you’re someone who values a basic necessity like working air conditioning, do NOT stay here. Totally unacceptable