Lyon Marriott Hotel Cité Internationale

Basics:
- Location: there is NOTHING in the area except a very nice park. No good restaurants nothing to see.
- Staff: rude and oblivious
- Cleanliness: old hotel that they tried to do quick fixes to make it better - didn't work
- Room not ready at check in - arrived at 12:30, returned at 3pm and STILL had to wait 1 hr after standard check in to get a room
- Missed profile health requirement : Room was NOT feather free - person has HIGH allergies
- Power outage at midnight to 8am (no power in the room)
- Cold water - took a long time for the hot water
- Holes @ makeshift sketch changes in the bathroom
- Zero response on Marriott chat app
- Leaking refrigerator
- Front desk and concierge had zero assistance on where to go what to see etc
- Food at Zucca restaurant was flavorless and took a long time.
And with all of that... the staff, including the manager, did not seem to care.

The worst of the worst. The front desk clerk seemed like a random person, or perhaps someone with a low IQ. We provided a reservation for 4 people, stating that two rooms were for 2 people. They then opened two more rooms for us, making it four double rooms for the 4 of us. Are they truly normal people? They didn't explain it clearly at the time, sometimes referring to it as a deposit, sometimes as room fee. Later, they said they would refund us. The money wasn't with them, but in the bank. They were traveling in Europe at the time and didn't bother to take care of it. Now that I'm back in China, I still haven't received the email, and they won't even send an email. Anyone who stays here is out of luck. Beware!
Even worse was breakfast the next day. Our reservation clearly stated double breakfast, but when we got there, they said there was only one room available. We showed them our reservation, and they told us to go to the front desk on the second floor. We went, but they said their manager wasn't around, even though it was clearly written in black and white. They wouldn't even let us in for breakfast. The worst part is, my parents went in for breakfast, already holding their plates, and were kicked out again! Are you a hotel like this? Or are you discriminating? I don't know what you're so superior about. These lousy hotel workers don't even know the most basic respect. How is your country developed? Is it developed in terms of sexual openness? Did developed countries colonize the world 100 years ago? This is the most infuriating time ever. This is my first negative review ever.