Pink Hotel

Our long-awaited trip to Paris quickly turned into a nightmare. The photos on their website painted a picture of luxury and space, but the reality was far from it. When we arrived, we could barely maneuver our luggage into a room that felt more like a closet. We specifically paid for the “biggest and best” room, but we learned the hard way that all their rooms were identical in size.

Things took a terrifying turn on our second night when a domestic dispute erupted, followed by a drunken altercation right outside our door. One of the men even tried to force his way in, leaving my 10-year-old daughter traumatized. We spent over $1,500 USD for this hotel and then had to relocate for our safety after just two days. This costing even more money for a different hotel. We had done our homework; this place was advertised as safe and unique. Instead, it nearly ruined our entire trip, and I’m angry that such deceit is tolerated in the hospitality industry.

They ask for 100 euro, as a guarantee, thing that was not specified anywhere, although I called them before booking the room. After I paid via Booking, and came to the property, they told me that this is their custom and that I have to give them the money. Mind you, at this point I already paid for the room, and city tax. When I left and I asked them when I will get my money back, they said "today or tomorrow". Now, they are not picking up their phone. And, they keep fishing for good reviews. Very bad, I will avoid in the future.

The hotel and our room smelled very strongly of cleaning products, and there was an unpleasant smell coming from the water pipes or from mold. Not a nice combination. Also, the staff tries everything to get a good review. In the end, they offered me money to delete my review from Booking.