Trianon Gare de Lyon

DON'T BOOK IN THIS HOTEL!!! YOU WILL LOSE YOUR MONEY

We booking for two nights for this weekend (25/05 and 26/06) but easyJet cancelled our Flight.
We wrote a mail to the hotel asking NOT TO HAVE MONEY BACK but Just to change our booking for another date (next weekend ) and they DIDN'T want to change the date.

awful hotel, the administration isn’t very kind and not helpful at all. The deposit wasn’t returned and the room wasn’t cleaned properly.

The Hotel has my taken deposit and hasn't refunded. It's been a week, I was told it ll be refunded in a matter of hours. They are not replying. The deposit was close to 120 Euros. I will highly suggest to avoid this hotel if possible.

@owner Since there is no way to reply to what the owner has put -in. I still haven't received the money. Also I have called you multiple times. Every 2 week , you have told me you ll credit in 2 weeks. It's been close 3.5 months , it still hasn't happened. Either get it touch with me, or stop putting blatant lies as replies.
People here are absolute frauds. Had I been staying in France, would have filed a police complaint.

AVOID THIS HOTEL! First this place has NO HOT WATER! They said it will be fixed on 6 October 2022 and that’s a lie and people are still experience no hot water weeks after that.

While Paris was 8°. Telephone In the room didn’t work. Water kettle leaks water out. Keep programming our door key one night at a time in our 3 night stays we often can’t go into our room, the reception couldn’t careless either with his lousy attitude, he is the black guy that works on Oct 1, 22 night shift. Remote control isn’t working. While no hot water we couldn’t shower and clean ourselves. We asked for a basin and use boiled water from kettle to add into small bucket.

Air condition isn’t working, even I chose the heating to 18°. No air comes out of the vent.

All the hotel staff said, you can go book at other hotel and we will refund your money when we arrived. They have been promising guests since 4 weeks ago that hot water will be fixed within a week but he told us next week, same excuse use 4 weeks ago.

He refuse to offer us any kind of discount zero.

Room is teeny weeny and so do the lift can only fit two person skin to skin.