Afitis Boutique Hotel

The worst experience ever at Afitos studios. The building was old and dirty with functional problems. Every morning, we experienced another problem as the door couldn’t lock either with card or with key. The room has no ventilation, there is no communication at all between cleaning staff, technical support and reception. The location was so bad, you couldn’t find the exact address of the hotel after 8pm that the center is closed. And no one informed us. Every morning we waited more than 1 hour to fix the problems and every day we ended up not have a key in our room and need to find it in a hidden place from others. I never recommend this place to anyone!

Our plan was to have stress free vacation, since I am pregnant, so we chose Afitis as a 5star hotel where we thought we will have quality accommodation and service. It was completely opposite.
We paid for 5 stars double room and what we got (pictures bellow) is nowhere near 3 stars. Old, dirty, rusty, smelly, no wifi, not in the main building, the pictures say it all.
The weirdest part was that they kept telling us that we were upgraded, which just by common sense or by looking at their website is not true.
The first day they didn’t give us any information can we actually get the room we paid for, just to wait and then tomorrow we had a talk with their reservation manager Giorgia, the most unprofessional and the rudest person that we have ever stumbled upon in our lives.
Instead of apologizing, we got accusations, she kept saying in our face that it is not true that room is what we say it is, but 24h stressful hours later we got transferred to a normal room. They told us this is also upgrade, even though the room is 10sqm not 20, as the one we booked, does not have all amenities etc. But it was decent.
Overall hotel experience definitely way far from 5 stars - yes you have a coffee maker in the room but they do not replenish the pods, nor cosmetics, breakfast buffet is really average - dishes are cold, poor choice, also more like a 3 than 5 stars.
We went for a a la carte dinner once, but the service there is also terrible - you order one thing, they bring you a different dish and then argue with you that this is the same stuff. Also, both food and drinks are extremely overpriced. Wifi is working semi decently only when you are in your room, in any other area of the hotel, be prepared to use up your data plan.
One day lady from the maintenance staff just jumped straight in to our room, no knocking anything unlock and comes in, no apologies, opened the mini bar and left.
Shower cabin is leaking and flooding the bathroom, we found out that this is usual complain they have but they are not bothered. We didn’t have hot water one day, didn’t have water at all for some time next day.
If there is a rate below zero for customer experience, Afitis should get that. Especially if you have price and 5 star rating in mind.
Too bad because with the right management and people, this place could be perfect, as I heard it had been couple of years ago.
But as it is now, I would never ever recommend this place to anyone.

before starting this holiday, my reservation was canceled for absolutely no reason