Pelagos Suites Hotel & Spa

When you first arrive at the hotel you have to draw a breath. It looks incredible. Grand, opulent, amazing water features. It really does blow you away. The room itself was excellent, size wise up there with some of the best places we have stayed. BUT did this carry through over to absolutely everything? Unfortunately not based on our experience. What makes the really good places great is the attention to detail, the small things and that’s where we felt this hotel missed the mark. Let’s start with the positives: - Aesthetically the hotel is stunning - Spotlessly clean - Snack bar great and easily accessible - Easy to get a sunbed and the pools are beautiful. - Rooms are excellent and roomy with lots of space for a family of 4. - Facilities in the room were excellent and easily rivalled other 5* resorts we have stayed at. - Pool bar staff are all excellent and doing a great job. - Animation team did a great job and worked their guts off each night. Credit to them for dealing well with the loud mouth Brit family knocking back Ouzo and beers from 9am that wanted to make themselves part of the show (These people are why we are hated so much in other parts of the world….) Now the negatives: - It’s not a 5 star resort - 3 at best in terms of service and extra touches you would expect but it has so much potential. - The hotel seems to be having an identity crisis. Is it a luxury spa hotel for adults? Is it for families? The resort itself is stunning but doesn’t seem to know what it is and as a result isn’t doing anything 100% well. - No water in room on arrival until we asked Christoss who kindly went out and sorted some for us. - A la carte restaurants are mediocre fair at best - not a cut above the main buffet experience, which it should be - and we were told that because it was complimentary we couldn’t really complain. Our Chicken was undercooked and like jelly, the wine was like drinking window cleaner. All things were raised with the restaurant in question and guest services. - Buffet is constant re-heats and a truck load of carrots in various forms. Why so many carrot dishes - menus stated that there were themed menus but never seen this ie Italian theme/ Asian theme it was all the same each night and options where minimal but you could always count on plain pasta and Bol sauce - End of season feel, with the exception of entertainment staff. We never experienced this at a different resort in Rhodes at the same time last year. - Clean the pools at the end of the day. The baby pool was sat full of all sorts of stuff and it was just left in there - The app is pointless, booked up for an a la carte meal to be told our booking had been refused. Update the app. If a time isn’t available get your apps dev team to implement a real time booking update system So that unavailable times aren’t listed. We seen numerous family’s have the same issue. - When the entertainment team get a well deserved break during the week there is nothing. Why not hire a ban

- Rooms are very, very dated and not what is advertised on the website - at all. Paid extra for a balcony sun lounger, no way you are getting any sun to the rooms. Got moved to the adult only section where we were woken up every night from 3am from Chickens in the house behind so no sleep at all. This was the worst bit about the hotel.
- Hotel itself is lovely and very clean, they just need to add designated no smoking areas around the pool and bars as you cannot sit anywhere without constant smoke which for the non smokers is horrid
- A La Carte food was gorgeous
- Staff were all lovely
- Adult pool bar only seemed to serve drinks in paper cups and not their plastic cups which was heartbreaking to see the waste when the two are sat right by each other!

We stayed in room 843 on the whole we were having a nice time untill my wife realised the bed sheets had not been changed so decided to pull them of to give house cleaning a nudge to change them upon removing the sheets to our horror we discovered the most filthy disgusting mattress which made us feel physically sick it was saturated in stains from body fluids this should never ever have been allowed to happen. The site of this horrible discovery was allarming to say the least. Once reported to the manager it was immediately taken away and replaced. It has left my wife and I bitterly disappointed and spoild the whole holiday. To compensate they delivered a plate of stale cate to the room with an apology. Also the day bed on the balcony was covered in bat droppings again was never cleaned untill reported. On a good note the waiting staff in the main restaurant were very good especially Marina and the pool bar staff Austin was very pleasant .