Piraeus Theoxenia Hotel

This is absolutely not a 5-star hotel. The lobby looks fancy, but we found the customer service apathetic and unfriendly, the facilities awful and the rooms run down. We stayed here out of convenience due to arriving into the port late and needing to get to the airport early the next morning and just needed somewhere with amenities to recharge. The location was ok - 15-minute walk from the port and 5-minute walk to the train station. Not many restaurants nearby though.
The facilities were shocking. I was going to post photos but saw that a recent review posted photos of the gym so look there for further evidence. Neither treadmill worked, the red carpet rubs off onto your clothes and sneakers, there are 3 sets of heavy dumbbells and otherwise the two racks for dumbbells are empty, and there were no mats or other floor equipment like exercise balls or foam rollers.
The pool deck had a lovely view but was covered in bird poo. The pool water was freezing too.
Furthermore, the free breakfast is not served until 7am which I found disappointing since it is likely a hotel where travelers need to leave early to catch planes and ferries. They said that there would be coffee, juice and sandwiches ready for us at 6:45 when we needed to depart which I confirmed with them through email before our arrival and again in-person at check-in and yet we still had to wait 15 minutes for these items to be ready on the morning of our departure which put us to the airport late. (For reference, it’s a 1+ hour trip to the airport and not many cafes are open that early so it was important for us to have some food and coffee before we left the hotel.
We found the entire experience very disappointing and like we were ripped-off. We do not recommend this hotel

This is not a 5-star hotel as advertised. Beds were not made properly. The bottom sheet was wrinkled like someone had slept on it before I arrived. And it came off the bed way too easily in the middle of the night. I woke up lying on parts of the hard mattress directly.
Breakfast was not very good.
A bottle of water in the restaurant/bar was more than what I spent anywhere else in Greece €4 for 1L
Disappointed for what was supposed to be a 5-star hotel

UPDATE NUMBER 2 -- now the pool is finally open as it's now 28-29 degrees every day, they have not bothered to even try and clean it, it's been open for over a week now and there's scum covering the bottom and bones and bits of dead bird where the seagulls have been feasting up there in their private pond. I've added a picture for reference to see the leg and foot of what could be a pigeon 🤮 absolutely disgraceful for a 5 star hotel.

UPDATE-- just when I thought this hotel couldn't get any worse, I've gone up to use the pool today as its 25 degrees, and it's closed! I phoned reception to which they said, "oh I don't really know, it's dependent on the weather"........ Are you having an actual joke, there's not a cloud in the sky and it's boiling! Another complete let down with the place!

I really do question the sorts of places people stay when they give hotels like this a 5 star review 😂
SPOILER!....
this isn't a 5 star hotel by a long shot, the entire building is dated including everything inside it, the gym is a complete no go, looks nice on the pics but anyone can make somewhere look nice with Photoshop 🙄 went downstairs to the 24/7 gym facilities, every weight rack is empty of weights and the machines look about 20 years old, not even a simple bench in there.
There's live power cables hanging out of the walls, lights missing, only one of the running machines work, there's dead cockroaches everywhere down there pics added for reference. The carpet hasn't been changed in more than 10 years so it disintegrates all over your trainers 🤮

I'm here for 5 weeks so I'll keep this review updated as my stay continues, so far first 4 hours here not impressed much 😬

UPDATE-- just when I thought this hotel couldn't get any worse, I've gone up to use the pool today as its 25 degrees, and it's closed! I phoned reception to which they said, "oh I don't really know, it's dependent on the weather"........ Are you have an actual joke, there's not a cloud in the sky and it's boiling! Another complete let down with the place!

I really do question the sorts of places people stay when they give hotels like this a 5 star review 😂
SPOILER!....
this isn't a 5 star hotel by a long shot, the entire building is dated including everything inside it, the gym is a complete no go, looks nice on the pics but anyone can make somewhere look nice with Photoshop 🙄 went downstairs to the 24/7 gym facilities, every weight rack is empty of weights and the machines look about 20 years old, not even a simple bench in there.

I'm here for 4 weeks so I'll keep this review updated as my stay continues, so far first 4 hours here not impressed much 😬