Santa Chiara Boutique Hotel

Fantastic hotel with great service. I had arrived after not sleeping for a few days, and the staff did everything to help me have a comfortable stay. They upgraded my room for no charge, and they also brought me juice and snacks, as I was clearly tired and dehydrated. They treated me, a complete stranger, like a family member. Thank you to Michele and Natalya for being so kind!
The large suite feels like staying in a Palazzo. The bed was so comfortable I was able to sleep for the first time in 72 hours, and the room was spotlessly clean. I can’t wait to return to Naples—I will certainly choose to stay here again.

We stayed one night here and have mixed reactions.

First the good:

The rooms were large and very well appointed with some cool historic details. The bed was super comfortable, the air conditioning worked great, and the WiFi was strong and fast.

The front desk staff was friendly and helpful; they ordered a cab for us in the morning and helped me locate an ATM. They carried our luggage into our room, and just were generally nice.

The bad:

The entrance to the hotel is on a pedestrian street, and our taxi driver who brought us from the airport wouldn’t drive to the hotel entrance. This meant we (not quite elderly by getting there) had to roll three suitcases about 100 yards over rough cobblestone streets.

[sidenote: When we left this morning, the taxi called by the hotel WAS able to drive to the entrance because it was early enough not to interfere with pedestrian traffic]

The other big downside is that there is absolutely no sign for the hotel on the street. Google maps showed where the building was, but entering through some big graffiti-ed doors (open until 6:30 pm, when they close for the evening) and walking into the courtyard, there’s no visible sign that the hotel is even in there.

My partner has bad knees and we initially missed the hotel completely so after backtracking a couple of times, I left him with our luggage on the street while I tried to locate the hotel. Frustrated, I asked a couple of shopkeepers near where it was supposed to be and neither of them had a clue where it was. Turns out the entrance was right across the street!

I entered the courtyard where the hotel was supposed to be and this time walked all the way in, near where the elevator shaft was. There I saw a tiny brass sign with the hotel’s name on it.

I went out again to collect my partner and our luggage, and by the time we got back to the entrance the doors were in the process of closing. I’m not sure what we would’ve done if they had closed completely, as the only way to open them again was with a code you have to get from the hotel reception.

It was hot, we were tired and crabby by the time we got upstairs. Not a great start.

I’ve posted a video of the walk to the hotel and it gives an idea of the doorway to look for. We didn’t need to enter a code because the front door staff was watching for us through video cameras. My advice if you’re going to get there after 6:30 pm is to call and get the door code in advance!

Loved the central location of this hotel located on the 3rd floor of a residential condo building. Locked with a gate and secure, kind service, large room for a family. It was wonderful and we loved Napoli. Thank you!

Charming hotel feels like a city Villa with historic furnishings but with all the modern conveniences- they think of everything and it was very comfortable. We enjoyed our stay in the center—the atmosphere was perfect for Naples and experiencing the culture and people! The staff is very accommodating and pleasant. The rooftop for a for welcome drink was a perfect start!

Fantastic stay and every staff member a credit to the property! Fantastic!!

We had a wonderful stay. As nice as the property was, the real stars were the front desk staff. They were polite, professional, and willing to go above and beyond to help.

We loved the Santa Chiara. We arrived late at night and it was a little hard to find, but I guess that is all part of the charm! The staff were incredibly welcoming and helpful. The room was lovely and the location is unbeatable for the Centro Storico area. Would thoroughly recommend and would definitely stay again.

Let me start with the good: the staff are very helpful and friendly, the room was nicely appointed, roomy, and clean. The hotel is close to restaurants and cafes. Unfortunately, the area that the hotel is in is covered in graffiti and while it’s not unsafe, it certainly doesn’t make a good impression when you arrive. You also may not be able to get a taxi or car directly to the hotel depending on the time of day. We were dropped off a couple of blocks away by our taxi and really struggled to find the hotel as there was only a big metal door (with graffiti all over it) and a small sign. Eventually we found the intercom and the staff opened the gate. Once we got in we liked the hotel, but we were not prepared for how rough the area was.

I simply cannot say enough about this hotel experience. The hotel itself is exquisite and charming. The location is perfect. The staff, all of the staff, from the front desk to the housekeeping to the breakfast, are superb. I recommend the breakfast which includes yogurts and pastries, and fresh, prepared eggs and espresso drinks and fresh squeezed juices in a lovely dining room. This would definitely be a location we return to and are so grateful for how well we were taken care of, especially because we were traveling as a family of six, in two different rooms, and when one member of the family became sick, the staff were so attentive. Thank you Santa Chiara Boutique Hotel!!!