Hotel Ocelle Thermae&Spa (Adults Only)

Rooms and prices

































































Description
In this hotel 46 rooms.
Policies and conditions
- Children are not allowed.
No cots are available.
No extra beds are available. - Private parking is possible on site (reservation is needed) and costs EUR 13 per day.
- Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Payment options: Visa, Euro/Mastercard, CartaSi, No prepayment
- Check in time: 14:00. Check out time: 11:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Ticket assistance
- Garden
- Television in lobby
- Terrace
- Electric car charging
- Room service
- Family room
- Accessibility features
- Wheelchair Accessible
- Laundry
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Breakfast
- Restaurant
- Snack bar
- Kitchen
- Free Wi-Fi
- Airport transportation
- Transfer services
- German
- Russian
- English
- Italian
- French
- Multi-language staff
- Tour assistance
- Bike rental
- Sun Deck
- Parking
- Parking nearby
- Indoor Pool
- Outdoor pool
- Seasonal outdoor swimming pool
- Pool facilities
- Conference Hall
- Fitness facilities
- Golf course (within 3 km)
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Pets Not Allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Additional measures against COVID-19
Street view
Video: Hotel Ocelle thermae Spa
Map
Reviews
What I did like: the location, the lake beach, the service by the pool/lake, the spa, the free bikes were amazing, the thermal pool. The staff were so helpful and polite. Parking is free if you book direct.
I would be tempted to stay again but the room size vs price would prompt me to look elsewhere first.
- During lunch time: streets are fully packed and you are not able to drive by car
- Sun deck can only be used on charge! That has not been stated anywhere on the website; no one used the deck…
- Breakfast was ok, but not special: I have expected a high quality Italian/ intercontinatal breakfast. Everything is self service: coffee is made out of a standard Maschine (no barista Maschine), no egg orders possible…
- The complete hotel smells like old fish; nowhere else at lake Garda I have recognized this
- Room/ hotel/ pool area is very used and does not look well-kept
- House keeping is impolite, does not respond on greetings…
Orel
If Italian is not your first language, all information will be your responsibility to find and verify. We were repeatedly given misinformation with confidence from staff. As examples, we were told Saturday checkout was at 10am, that we should arrive an hour before our spa treatment to use the facilities and that a martini was made from straight vermouth because the bottle said “Martini”- all inaccurate.
The rudeness of the manager, Monica was the topping on the cake. She refused to speak with me in a private way, rudely interrupted me, and even referred to my feelings of discomfort, unwelcomeness and anxiety as impossible. In other words, the entire staff dismissed any relevant issues or requested confirmations.
All of this is extremely unfortunate because the property is beautiful, well maintained and wonderfully logically situated. My hope is that the property manager or owner reads this and takes customer service programs under urgent consideration. A training of the entire staff on customer service is absolutely crucial. I will not be returning as a hotel guest. And I most definitely won’t be using it as a special treat for friends visiting the region.
Frequently asked questions about Hotel Ocelle Thermae&Spa (Adults Only)
How much does it cost to stay at Hotel Ocelle Thermae&Spa (Adults Only)?
The cost of living in Hotel Ocelle Thermae&Spa (Adults Only) depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Hotel Ocelle Thermae&Spa (Adults Only)?
You can book Other, Standard room, Standard room with lake view, Standard room with view, Standard Double room, Standard Double room with partial view, Standard Double room with view, Superior room, Superior Double room, Deluxe room, Deluxe room with water view, Deluxe room with view, Deluxe room with balcony, Deluxe Double room, Deluxe Single room, Deluxe Double room with lake view, Deluxe Double room with balcony, Deluxe Double room with water view, Deluxe Double room with view, Executive room, Executive Double room, Classic room, Classic Single room, Classic Double room, Luxury room, Prestige room, Prestige room with partial view, Prestige Double room with partial view, Prestige Single room with partial view, Prestige Double room, Prestige Double room with view, Junior Suite, Junior Suite with lake view, Junior Suite with view, Single Junior Suite, Single Junior Suite with lake view, Double Junior Suite, Double Junior Suite with lake view, Double Junior Suite with view, Standard Junior Suite, Deluxe Junior Suite, Grand Junior Suite, Grand Junior Suite with lake view, Suite, Suite with lake view, Suite with water view, Suite with view, Single Suite, Single Suite with lake view, Double Suite with lake view, Triple Suite with lake view, Double Suite, Double Suite with view, Standard Suite, Standard Double Suite with lake view, Deluxe Suite, Executive Suite, Executive Triple Suite, Executive Single Suite, Executive Double Suite, Grand Suite, Grand Suite with lake view, Cottage, Superior Cottage, Deluxe Cottage in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Hotel Ocelle Thermae&Spa (Adults Only)?
Check-in at Hotel Ocelle Thermae&Spa (Adults Only) is possible from 14:00, check-out is until 11:00.