Hotel Santo Stefano

The room that I booked (#5 on the 3rd floor) had a short bed. I am not a super tall person (188 cm/6.2 in), but I couldn't fit into it. My legs were tight against the non removable table that was located in front of the bed. So I asked if I can switch the room. The staff made it clear that this switch will be free of charge and I agreed to change the room. The new room was perfect at the first glance (#12 on the 5th floor) but only till I heard the strange loud noise for the first time. The problem is that in the same room is located an entrance to the elevator maintenance room. There is located an elevator engine and this room is separated from my room with the decorative glass. And as you can imagine, the engine makes pretty loud noise that even walls can't absorb, not to mention the thin mirror. I found it extremely inadequate to invite guests to such a place and pretend that it's okay. Literally, the host at the reception gave me a surprised look and said that no guest has ever complained about it. You can imagine that this sound is there during all day till the late night, until the last guest goes to sleep as all of them are using elevator. So my nights and mornings were terrible. I immediately asked to switch my room back, but that was possible only after two days. It's better to sleep crouched rather than not sleep at all. On top of that, during the check out I was additionally charged with 101 US dollars. Bravo! PS: Poor Wi Fi on the 5th floor, windows are not soundproofed.