Hotel Crocus

We were a party of 3 staying for 2 nights.
The hotel is located in a lovely green area with a small brook beside that is really pleasant during nights. It is clean and quite.
Unfortunately the positive finishes here.
We haven't met one smiling member of staff during our stay, even the receptionist who checked us in was very serious and not pleasant.
They advertise this hotel as a luxurious wellness, but the oposite is true. The accurate description should be: a hotel with a small swimming pool, small sauna, small steam room and no chairs or beds to relax.
The massage was good and the girls were lovely.
Before booking this hotel we ask about vegan options and specify that one of us is vegan. The options were limited to one poor meal ( rice and cauliflower). The other meat dinner was poor, too. No choices were given, no menu, not even choice between two meals. Breakfast is served in a form of bufet and quite rich. The first morning they were a few vegan options but the second there was really nothing. When we ask the breakfast waitress about it , she answered it is not her problem as this is between reception and kitchen. Her answer is unacceptable for 2* hotel, left alone 4*!
At the check out we told the receptionist about all of this, she said she was sorry.
In 2 days we spent 1000euro in three including massages and drinks, but it was dedinitely not worth it. We won't come back obviously and won't recommend!