Pan Pacific Serviced Suites Orchard,

The room is big enough, with complete facilities and hygienic environment, but the breakfast is average. The front desk service was slow and the communication took too long when checking in, especially on the tenth day when the water pipe suddenly broke and leaked a lot. I asked to change the room, but the front desk kept shirking and said that they needed to evaluate before changing. How could I continue to live with the floor flooded? Later, I reluctantly changed the room. We stayed for more than ten days, but unfortunately the service needs to be improved

For other people who might book this place ,just remember there are no houseskeeping on the weekends so if you stay during the weekends,in my case, there are 4days no complementary available. Such as teabags, clean tower, garbage, clean, etc.. but they have guests relaxing room, you can always go there have a cup of tea.🍵

For me, First day was quite depressed and disappointed,view from our room was not pleasant, not only directly facing another building but had quite tiny space. It was family trip with my parents, I felt so bad especially before I book this place I did fully hotel research, I actually want to forget about my none redouble full payment and changed to another hotel, Thank you Alyson & Julian, an elegant lady with black short hair,big smile and her kind colleague help us changed to another much better room at the second day. Must say, they save me from the stress and anxiety from this trip. I truly and sincerely appreciate their hospitality and kindness.thank you so much and wish them all the best.( I kept this name paper with me as my lucky charm : )

Location: The hotel is in a great location! It is very close to several major shopping malls on Orchard Road. Downstairs you can directly access the subway station and 313 shopping mall, various restaurants and supermarkets. There are also two children's playgrounds next to the mall where you can take your kids for a walk.
Hygiene: The apartment is very new and cleaned very well. It's just a bit stingy that capsule coffee and body lotion were only given on the first day of stay and were not replenished for the next 6 days.
Breakfast: There are fewer styles, but they change every day. The taste is so-so.
Disadvantages: If it rains at night, it's really frustrating! Because the raindrops will hit the metal plate of the facade and make a crackling sound. It's really like knocking a gong in your ear all night. It's too exaggerated. Ding ding dong all night. How can it be designed like this. . Unfortunately, it rained heavily during the four nights we were there. We were woken up many times at night and couldn't sleep well. .
Other things are pretty good and very satisfied.
The air conditioning system is also very good. It doesn't blow on the bed at all. You can feel the wind blowing

We have a 1br service apartment for 30 days

Location: 5* - Excellent, right in the heart of Orchard, several malls, dozens of food options, MRT stop and buses.

Breakfast: 5* - Included, moderate quantity of options but food is rotated and is very solid. No breakfast on Sunday. Able to work from here during the day. Light Snacks/water/coffee available through out the day.

Rooms: 4* - Good size for 2 people. Rooms in decent shape, maybe halfway between brand new and in need of a renovation, only minor scratches/markings. Clean, includes washer and dryer. Been a week and still can’t figure out how to connect devices to the TV. Not great soundproofing through the entrance door but we didn’t have any problems.

Lounge: 2* - 11th floor lounge looks pretty but we fast found out it is always freezing and AC blasting. No practical workspace/station but does have a conference room you can book for 2 hours included each day. Bring the temperature up to 24-25*, add a couple workstations and this is now a 4-5 star lounge.

Fitness Center: 3* - Average. Fairly small for a hotel gym, but it does the job.

Pool/Deck : 2* - Unfortunately pool is just too cold, hardly ever see anyone in the pool. No view. Could be good doing laps. Only a small section of the deck gets sun, can get very windy.

Spa: 4* - the hot bath is the highlight. Also has a cold pool and steamroom.

Service: 4* - Friendly, helpful. Nothing extraordinary to merit 5* but no complaints.

There are 5 of us, and if we live with our kids, we would choose a hotel in the downtown area, with convenient transportation and two bedrooms. The breakfast is simple, but acceptable and sufficient.

It’s located in downtown and very easy to access public transportation, MRT is just beside and 2 mins away from bus stop.

Pan Pacific Serviced Suites Orchard was the place we chose to call home for our 3,5-month stay (from May to September) in Singapore , and we couldn’t have made a better choice. We were in Singapore for my husband's business trip, so I and our little 1.5 year old son spent a lot of time at the hotel. What is most important, our son didn't miss anything, if we had any request for a cot, a chair was granted to us.

The location is excellent, in the heart of the busiest Orchard Road, very close to MRT, so it’s very easy to explore other parts of Singapore from Somerset station.

What really stood out, though, was the excellent service from the hotel staff. Their warmth and professionalism made our experience truly exceptional. During those 3,5 months in Singapore, every interaction with them made us feel at home and we just can't thank them enough for that.
The staff at breakfast created a unique atmosphere, we looked forward to breakfast every day. They were also very kind to our little son Tomáš. Lueda always entertained our son and Emile made sure that son had his favorite yogurt and fruit, the rest of the breakfast team was great too. Thanks also to the staff at the reception. Alyson was always waving at our son and he was jumping with joy in the stroller, as we walked past the reception desk.
We will remember this hotel and the staff for a long time, I look forward to telling our son about our stay in Singapore when he is older. We have beautiful memories of our stay in Singapore.

Greetings to all hotel employees from Slovakia.

Simona, Marián and Tomáš

Downstairs is Somerset MRT and 313 shopping mall
The location is very convenient
The room is very big