The Natural Resort

NEVER EVER BOOK THIS HOTEL. THE STAFF AND THE MAIN LADY AT THE COUNTER IS VERY RUDE. BASIC AMENITIES LIKE DRINKING WATER IS NOT AVAILABLE ON CHARGEABLE BASIS ALSO. THEY LITERALLY DON’T CARE. PICTURE SHOWN AND ACTUAL ROOM PICTURE DIFFERS. ROOM PICTURE SHOWN ON WEBSITE ARE EDITED!

I want to express my deep dissatisfaction and frustration regarding the poor experience my friends & I encountered during our recent stay at your resort. Unfortunately, our stay was marred by a series of issues, primarily the malfunctioning air conditioning in our room, which was not adequately addressed by your staff.

Upon check-in, we immediately noticed that the air conditioning in our room was not functioning properly. We promptly informed the front desk about the issue, and a technician was sent to fix it. However, despite their efforts, the air conditioner continued to blow warm air, failing to provide the comfortable environment we expected and paid for.

To our disappointment, your staff did not offer any alternative solutions or suggest relocating us to a different room. We were left to endure the sweltering heat and discomfort for the entire duration of our stay. This lack of prompt action and consideration for our well-being is highly unacceptable.

After enduring two hours of discomfort, we reluctantly made the decision to check out and seek alternative accommodation. This unexpected turn of events not only disrupted our plans but also resulted in a significant financial loss of $100, which we had paid in advance for our stay at your resort.

Furthermore, I must express my disappointment with the unhelpful attitude displayed by your staff members. Their dismissive behavior, refusal to acknowledge the severity of the situation, and apparent lack of concern for our satisfaction only added to our frustration.

Do not book here. Plenty of better places to stay. Staff is very rude. Waste of your money.

THIS IS THE WORST HOTEL! TO AVOID AT ALL COST!

Cleanliness of the room is very bad.
Traveling with a family we’ve experience the worst stay at this hotel.

Don’t expect your room neighbors to be quiet and respect your peace as you’ll find some “French” delinquent drinking, smoking and shouting outside your doorstep and menacing you to fight you as you’re asking them to be quiet and unfortunately I couldn’t reach the front desk as the telephone in the room was not working, even complaining to the reception nothing is done.

Never coming back.

I wouldn't recommend rooms near reception at all.

- Air conditioning problem in the room
- Motorcycle noise and poor soundproofing
- 25 mosquitoes in room see more
- The staff was not very accommodating regarding a breakfast we wanted to postpone.
- Worst breakfast I've ever had in a hotel in Thailand.

The hotel remains beautiful in general and if you must stay there, ask for a room at the back of the complex.

The hotel lacks basic amenities ( no soaps, shampoo, toothpaste, locker in room) etc , the telephones in room don't work, the AC was bad as well.
The staff is a very weak spot for this resort and needs to be trained better on how to handle customers.
We booked through travel agency for 3 people in a room with extra bed and breakfast for all but on arrival they said it's a very common issue where agency don't select right options during booking from 3rd party website. If it's so common issue why have such confusing options and why not fix the issue instead of customers facing problems.
Also any requests made with reception at one shift will not be passed to next shift staff...no proper communication .

The resort is spacious and rooms are good. Breakfast was fine