Aiyara Palace

Very unfriendly staff at the Reception. They refused to speak english. They didn't show a room or tried to describe them. We left without booking. The location is close to a gas station on a busy road. Not the best place in Pattaya. Not far from there we find a better hotel, friendly employees, nice rooms, same price

ROOM :
😊Spacious, adequate lighting
☹️Broken bathtub, NO shower curtain, hence water is EVERYWHERE everytime after shower. Humid room, clothes never dried.

SERVICE :
😊Housekeeper was helpful
☹️Front desk staffs were RUDE, dismissive and uncommunicative. They simply could not or would not converse in English. Served with poker face on at all times.

The air dryer only last 10 seconds then stopped, and need to wait for 1 minutes to restart...so bad 👎

Staff with Fake Smiles, but no Respect or Service

I stayed in this hotel with my family for 4 nights this April (12-16April2023). The location is quite good, with shops and restaurants nearby. Terminal21 and Pattaya city Beach are walkable. I have travelled to more than 50 cities across the world and this particular hotel is the worst interms of staff and service.

Let me begin with Checkin. Committed checkin is 2.00 PM. We reached the hotel at 1.45 PM and it took close to one hour to get the room. In this scorching summer, They did not even offer water. Finally, we got the room (Family room that we booked) and it looked spacious and we were quite happy. But, that did not last long. The electricity power tripped suddenly and it took half an hour to fix it, only to trip again after 10 mins. Another round of fixing (donno what they fixed) and it went down again. Now, the reception person informed me that it cant be fixed and i had to take 2 double rooms instead. She informed me that no other family rooms were available.

With No other option, we took two double rooms, that were opposite to each other. Day2, the room locker did not open (yes, with the correct pin). The maint person had to come open it for us. Did not use locker after that.

You can call the reception, housekeeping, bellboy, etc.. through intercom. They wont answer the call and you have to run to the front desk everytime.

Only positive thing is that the Rooms were definitely spacious. Wifi is not very reliable. Breakfast was boring and always cold.

There was lot of drama on the day of checkout. I had booked a taxi from bosspattaya taxi for transfer to bangkok. The taxi never came and they did not answer the calls and messages.

The hotel bellboy offered to get his friends' taxi for 2000 THB(actual rate is 1600 THBfor Innova). We said, will look for taxis on the road for 10mins and then book through him, if we don't get one.

I got a taxi guy who agreed to take us to bangkok for 1800 THB. When we were about to load the luggages to the taxi, the bellboy ran to him, spoke to him in local thai language and threatened him to go away. Taxi guy said sorry and left. I complained about this to the front desk - who could only nod head. It took another 45 mins for me to get another taxi.

The staff look nice and always smiling. But, poor service and lack of respect to customers are their traits.

Best to avoid - more so if you are traveling with Family.