LK The Empress

Booked on Agoda. Looked very nice and somewhat fancy, hoping our room is really beachfront with balcony.

Arrived with no sign of the parking nor where to get in the lobby. There was no help with our booking until I walked up to get some. The room was located in the front building toward the ocean,but looks very old and dated, air-conditioning wasn't working well. Bathroom is too hot. No balcony !!! The parking garage is very steep. Not worth the money.

It's use to be fancy, not anymore.
We left that night and get another hotel.

This hotel is over priced. Your across the road from the beach which is probably why the price is high. Room was mouldy and had a bad smell. Timber work in bathroom was decaying,

Breakfast was cold with the rice, pre-cooked eggs, beans, etc all cold. The the freshly made omelette and coffee we're the only hot items. Staff were inattentive too busy talking and playing around.

Basically overrated and over priced. IMHO.

Dear all,

I strongly advise against choosing this hotel due to my horrendous experience. Upon my arrival, I discovered insects in the walls of my assigned room. After requesting a room change, I encountered a significant bug on a lower floor in the presence of a hotel employee. When I returned to the reservation desk to request a clean room, I was informed that the manager was unavailable for the entire weekend. Later, I discovered that the person assisting me was, in fact, a supervisor unwilling to admit the manager's absence.

After an hour-long call with Agoda, they reluctantly agreed to conduct deep cleaning. Unfortunately, I was compelled to return to the same unsatisfactory room. The room had a persistent unpleasant odor, and the view was marred by deteriorating buildings, which I believe contributed to the insect issue.

Expressing my intention to write a review and share pictures seemed to elicit indifference from the staff. It appears that they were unconcerned about addressing my concerns.

In light of these issues, I strongly advise against choosing this hotel if you value your time and the well-being of your family