Elegance East Hotel

We recently spent a week at Elegance Hotel, and unfortunately, it was a terrible experience. The air conditioning was positioned directly above our heads, blowing cold air on us constantly, which resulted in both of us getting sick with severe coughs. This might have been bearable if we could have opened the window for some fresh air, but unfortunately, our window faced a generator that made a constant noise. It was impossible to open the window without being overwhelmed by the sound.

The rooms were worn out, dirty, and absolutely nothing like the pictures we saw before our arrival. The towels, which were supposed to be clean, were disgusting and seemed as if they hadn’t been properly washed. When we pointed out the issues, we were offered another room in the basement, but it smelled of mold and was in no way an improvement.

As if that wasn’t enough, the breakfast was terrible. It was tasteless and completely lacked freshness and quality. There was nothing on the breakfast table that met even the basic standards one would expect from a budget hotel.

To top it all off, the staff was incredibly arrogant and indifferent to our situation. We brought the numerous problems to their attention multiple times, but no help was offered. We truly feel that we wasted our money on this stay. The photos of the hotel are heavily manipulated, and it is in no way a place we recommend. Do not waste your money!!!

“AVOID! I caught them peeping through the window”
I found one of their staff members peeping into my room through the glass window while the family was inside. When I called their manager, she explained that 'it was a subcontractor' and that 'he was checking if the room was occupied'! That makes it acceptable, apparently! I checked out of there immediately. Later, Agoda explained that the hotel did not even accept refunding my stay's balance despite such a horrible experience. AVOID unless you want strangers watching through the window!

The room did not carry basic facilities like hot water. When we asked for help, we were told to manage with what’s available. Later, they fixed the water pipe to get hot water supply.
Location is great, food is average.