Hotel Twenty

My stay at Hotel Twenty was an absolute disaster from beginning to end, with several issues that made it the worst hotel experience I’ve ever had.

One of the biggest problem was the bathroom door. One morning, it got stuck, and even two staff members couldn’t open it. This meant I had to use the rooftop toilet, which was filthy because housekeeping only comes every other day due to "staff shortages," despite what’s advertised online. I had to clean urine off the hotel's toilet's seat myself. When they finally got the bathroom door open, they told us we couldn’t close it from the outside again because the door is broken. When I complained about how unacceptable this was, the receptionist yelled at me, saying he was too busy, and then left.

Another major issue was the lack of soundproofing. Although the website claims the rooms are soundproof, we could hear everything—noise from neighboring rooms, the hallway, outside, and even from the roof. During a power outage, I couldn’t sleep because I could hear other guests flipping their light switches on and off. The noise was constant and made it impossible to relax.

The service was equally terrible. Housekeeping, which was supposed to be daily, only happened every other day. We constantly had to request for simple things like toilet paper and body wash. The receptionist was rude and dismissive when we raised concerns. Whenever I spoke, he just looked at my boyfriend, and said "Sir", then he continued talking only to his, and ignoring me. He just referred to his boss, but wouldn't put us in contact with him. Another staff member even admitted they’ve had multiple complaints about this particular receptionist, but management has done nothing to address the issue.

On booking websites it is also advertised that the hotel is smoking free throughout (meaning both public and private areas), but the staff let the guests smoke on the rooftop where we have breakfast. This forces us to sit very close to people smoking while eating. A smoke free hotel was one of the main criteria we had when we booked our holiday. When we raised the issue, the receptionists said that they would never tell the guests not to smoke on the property.

On top of all this, the hotel lied about its amenities. None of the advertised features like a free coffee machine, laundry service, packed lunches, room service, a Turkish bath/hamam, key card access, 24-hour security, a mini-market, an ATM, or a sun terrace were available during our stay. They even limited guests to one egg per person at breakfast, which was absurdly petty.

In summary, Hotel Twenty is a scam. The soundproofing is nonexistent, the service is appalling, and the bathroom door situation was just the last straw. I wouldn’t recommend this place to anyone—stay far away!

UPDATE
Since I don't know how to reply to Hotel Twenty's response, I write it as an update:

Dear Hotel Twenty,

I’m disappointed by your response, though sadly not surprised. I don’t make a habit of giving bad reviews, but I felt it was important to share our experience to help others avoid a similar situation. I want to clarify that we didn’t ask for a refund, and I have nothing to gain from this review. My intention was simply to provide an honest account of our stay