Hotel Kirci Termal & Spa

Pretty sure that every comments about Mr. Ismail were very great. It seems that got the wrong side of Mr. Ismail in our stay.

We've said that we had reservation by our friend, but he denied. He said that we were not in his list. We gave both of our pasports to check, but he still insisted we weren't there.

Since we were too tired, we decided to book via agoda. After, my husband approach the reception and he showed us the list - which both of our names written on it... only then he said that my husband's name was wrongly written by the hotel reservation staff. We gave our pasports for him to check, but he only checked my husband's. He didn't even care to checked mine. Yet he blamed us for the mistake.

My husband asked to cancel my friend's booking, but he said it was not possible. He asked us to cancel the Agoda booking - which impossible since we arrived more than the check in hour. He even insisted to borrow my cell phone and kept us standing in front of the reception waiting for him trying to cancel the agoda booking while watching youtube for tutorial. He even dare to ask my agoda account access.

We finally rest in our room after 2 hours debating. And yet the problem still not solved.

So

- the reservation staff made a mistake by not typing full name - last name
- the receptionist - Mr. Ismail

1. Very rude
2. Doesn't care about reading any provided data completely
3. Blaming the guest for the hotel mistake
4. Doesn't care about saying sorry
5. Saying he could cancel agoda booking but watching youtube for tutorial
6. Let the guests standing, waiting for him to cancel booking that he couldn't
7. Denying his mistake
8. Doesn't care about guest's dissatisfaction

VERY UNPROFESSIONAL! THEY ASKED OUR CAR KEY TO PARK, BUT THEY USED IT INSTEAD. THEY EVEN SMOKED INSIDE THE CAR AND LEFT THE ASHES EVERYWHERE IN THE CAR. THEY EVEN CARE TO LEFT A GIRL HAIR CLIP IN THE CAR FOR EVIDENCE!!!

WORSE VALLET!!!