Grand Elite Cave Suites

We had a great time in Cappadocia, unfortunately the hotel was a very big disappointment. We stayed in a King suite 401. The room was not clean, spider webs in the bathroom, usual amenities like tissues, vanity kit etc, not available, did have a small shower and bath gel. Some towels washed out and torn, bed squeaky and worn out, pillows not comfortable. The outside of the hotel unkept and littered. Plusses, the lady at reception, Gamaza, was very friendly and helpful, the room is a comfortable size, the breakfast basic but okay.

This hotel is not like in the pics. The room we suppose to get is completely different from what we got. The ac did not had a remote, the mini fridge was not working, the toilet also had some probs. The other guests they were slamming the doors and making so much noise all night I could not sleep at all. I told the receptionist to do something about it but obviously he did nothing. I do not recommend to anyone at all this hotel for the 100€/night you should get a better service but we did not. Don’t get scammed like we did.

Sewer smells: owner needs to invest in the plumbing.

We took the top suite to relax in their hot tub after all the tours. We were overwhelmed with sewer smell as we walked in, but figured it was the cave set-up. Our usual solution to the "no p-trap plumbing" is covering all drains and airing out the room, but this time it still left really intense sewer odors after 24 hours. So we asked for help.

Staff are in an awkward position when they have to solve a thing that they feel like they need to deny, so it took a while to convince them that they could acknowledge the smells, and that sewer smell exposure can make people deathly sick. They called in a technician and added a working exhaust fan that redirected the open sewer air from all the below floors that had been stagnating in our cave room for an unknown duration. But even as it was being slowly addressed, our systems had taken in too much already, so it was too late to prevent us from getting every stomach illness and assessing whether we needed to go to emergency from 9pm through 2am, during which time we could hardly leave the washroom.

They saw me leave sick and feverish. I left a review on Booking pointing out how sick I was from the interaction and spent New Year's Eve being told I was going to make the staff homeless for leaving the review, and I should be a better person. My husband talked me into deleting the comments because they had done what they could after I insisted. But I still haven't been able to eat a meal in days, I am sleeping 14 hours a day with fevers, respiratory problems and weakness while we continue our itinerary in far more humble, remote regions in Turkey. And all of these places have proper plumbing with p-traps.

I finally decided that since no concerns were shown about how this room affected us, I should share the review anyway: if staff continue needing to deny that there is a smell, it could get out of hand easily and so this could impact someone else. It is not a staff problem, they have all my sympathy for their situation. It is an owner decision that I hope is made for staff's health as well. Otherwise the place is adorable.

Please dont be fooled. This is not a cave hotel, and the service is the worst. They try and scam you for airport transfers. We booked a private transfer for 60euros and they sent a small i20 car that could not fit more than 1 large suitcase, and was a hotel staff car (which we later found out). Better to take taxi from airport for much lesser and way better car. The rooms are filthy and musty and smelly. The bathroom was unbelievably dirty. Pillow cover had mould. They charge 2 euros for eggs at breakfast. Front office smells of cigarettes and poor service by front office. Rude and unprofessional. Instead go to other options in Goreme like Sultan, Divan or *****.