Crystal Aura Beach Resort & Spa - Ultimate All Inclusive

The whole resort is nice. BUT. I have 1 relatively big problem. Rooms look good, there isn’t any smell, the air conditioning works good, bathroom looks nice and overall the rooms are nicely maintained. But we have our room next to evening entertainment area and our room isn’t soundproofed at all. It feels like we are in the middle of the show. And for us is really impossible to sleep when outside is some kind of party with really loud music. It isn’t as horrible when the music plays from bar near our room but when the party is right next to our room it’s awful.

4 stars for service is because you will be probably more capable to speak in Russian here than in English, but at the reception you are able to communicate in English normally, so it’s okay.

The hotel should do something with the reception staff - passive agressive most of the time, grey haired man with a ponytail would not bother to look up at me when I approached him and talked to me while doing other things, but the worst part is that upon arrival we were given a room with a huge AC motor attached outside directly over the head of the beds (this was done after we asked for a quiet room because I had my 3 year old son with me, not sure if done on purpose or not) , the entire time it sounded like we were in an airplane, these kinds of rooms should not be rented out (room 2311, avoid it!) ! we asked to change the room for 3 days and were refused with the statement that the hotel is over crowded, my son couldn't sleep well for 3 days until we have had enough and only after being aggressive and persistent were we given a good room, also thank you to Elias at the reception, (the only professional and pleasant to talk to), I wish all their staff were like that. Cleaning is absolutely horrid, the cleaning staff look like teenagers, who yelled and slammed doors during the day, when it was my son's nap time, our floors and bathroom were not cleaned once for our 10 day stay, and the bedsheets were never changed. We left tips for the cleaner a few times but someone would enter the room, take the tip and leave the room as is, so we stopped leaving money. The hotel is severely overbooked, clear that they are trying to earn as much money as possible but that came at the expense of their clients, there were always lines in the restaurant with difficulty to sit, same situation with the sunbeds. I don't think renting a few extra rooms is worth having such bad reviews, we heard a lot of people complain, few had been to the hotel before and said that this year the quality has dropped drastically.
On the plus side - the territory of the hotel is generally nice, green and attended to, the food and drink choice is just great, some of the staff are working very hard and trying their best to be helpful and that was noticeable and appreciated. And despite the mentioned setbacks we did enjoy our time and left feeling relaxed and happy, but we will not come back in the future and will not advise the hotel to our friends.