Fantasia Deluxe Hotel

The food was okay; I often enjoyed it, and there was a decent variety. On my birthday, I received congratulations, a bottle of red wine, and a fruit platter in my room, which was a very nice gesture—something I've never experienced in any other hotel, even though I celebrate my birthday in a five-star hotel every year.

Unfortunately, the negative aspects outweighed the positives during our stay. Right from our arrival, we noticed that the elevator was very slow, and in the evenings, we had to wait a long time. Moreover, the entire hotel had a warm, humid atmosphere, with the air in the elevator being particularly stuffy and uncomfortable.

Another annoyance was the Wi-Fi: while it was free in the lobby, it cost €14 per week to access it in the room and other areas of the hotel, like the pool and beach. For a five-star all-inclusive hotel, this is definitely a major no-go. The same applies to the rooms: they felt outdated, with an old bathtub and a low ceiling in the bathroom. A walk-in shower would have been more appropriate for a five-star standard. Additionally, the TV in the room was extremely small and broken. When we requested a technician for repairs, he simply said there was nothing he could do as the device was too old. The air conditioning was incredibly loud but didn’t effectively cool the room. Moreover, there were surprisingly many mosquitoes.

The service was also lacking: the restaurant chairs were worn and stained, the pool drains were full of moss and dirt, and the pool lane dividers were damaged and so old that they had lost their color. I didn’t see the pool being cleaned even once during our stay, so the water became quite dirty after a while. It was also frustrating that the restaurant often ran out of black tea in the evenings, and it wasn’t restocked.

The most serious issue, however, was the lack of leadership in the hotel. The staff undoubtedly worked hard, but there was a clear lack of effective management and organization. What was especially irritating was the behavior of the hotel owner, who, instead of taking care of the guests, preferred to have himself served and reserved the best spots for himself and his family. The arrogance with which he treated the guests only highlighted how little importance was placed on customer satisfaction.

Despite the high cost we paid for this vacation, we experienced the worst, dirtiest, and most outdated hotel we’ve ever stayed in. It was the most expensive vacation we’ve had in an all-inclusive hotel, and at the same time, one of the most disappointing.

currently staying here for 2 weeks -

rooms- very small not enough storage at all and for a 2 week stay with 3 people in one room u can only hang 8 things. the 2 draws u get are small and constantly fall out. air con isn’t cold at all it’s blowing hot hair around & bathroom is standard and very small with dirty grout bed uncomfortable and the pillows are rock hard. towel rack in bathroom is partially hanging off!

view- view from hotel room is a construction site and noisy!

service - ok people will get you drinks but once u get one you won’t be able to get another for a while.

food & drink exactly the same food everyday! chicken is always pink! no variety of food! drinks are not all that u can’t get a bottle of water without going to the shop onsite and paying u get a little tub of water only. any fizzy is sugar free! cocktails are used with local booze so taste like disinfectant

swimming pool has a ring all the way round which hasn’t been cleaned been here 5 days now.
beach isn’t actually connected to the sea… its just sand with stones with some chairs and to get to the sea u need to go down a ladder.

about 15-20 mins taxi ride to main centre or 40 minute walk to some shops

wouldn’t recommended and can’t wait to get home!

The standard rating for this should be 3 to 4 stars only.
It's an old hotel
Rooms and bathroom standard
Only one key is provided ( apparently, no keys are available, or you pay a deposit to get another key)
No tissue papers in the bathroom (their excuse is to save the environment), yet loo rolls are provided!!!
There is no vanity, so no essentials vanity like cotton buds, etc
Only two dispensers for washing your hands and some dodgy body wash
The towels are old and rough
Building works on one side of the hotel, so the view and noise are awful
A deposit for getting a key to the safe
The food is taken away before the end of timing, so if you roll in at 8:30 p, they've started emptying the stations
Good luck in getting a table as they don't book for large groups, so you end up eating on dirty tables
Young staff in restaurants, so getting anyone's attention is a nightmare
Hanging cupboard space is a joke.
As for getting a sunbed, well, you definitely won't because there are no beds available as most guests leave their towels from the crack of dawn
My one star is for the excellent service from most of the central staff
And one star for the location
Other than that, it is not worth it