Conrad Fort Lauderdale Beach

Let me first say that the staff at the Conrad Ft. Lauderdale Beach are very kind, sincere, and helpful, and the location is very nice.

This was my second time at this hotel, and obviously, I enjoyed my first stay well enough to come back. I went to check in, and my room wasn't ready, so my wife and I went up to grab lunch at Spinnakers by the pool. The food there is good but not unexpectedly it is quite expensive. After lunch, the room was ready, and we got an unexpected upgrade from oceanfront suite to an oceanfront residence. The room was large and had a good view.

For the most part, everything went well during our stay, and they even brought us an anniversary cupcake to celebrate 19 years since the day my wife and I met.

Then, on the night before we were leaving, things went south. We ordered room service and were eating our food in the living room area when all of a sudden, a GIANT cockroach came out from under the couch. Our appetite was ruined, so we didn't eat the rest of our very expensive food, and we were extremely grossed out the rest of the stay. Management offered to add another $50 food and beverage credit to our stay, but that discount never came off of our final invoice. All in all, we waisted over $120 worth of room service and never even got a true apology from anyone, let alone any compensation. I'd like to give this hotel 5 stars, but I just can't bring myself to recommend this place to anyone after what happened to us.

Looked at a condo there. Basically two tiny hotels rooms stuck together with no closets for a ridiculous sum of money. Better buildings abound.

My parents stayed at this hotel a month and a half ago. The valet damaged their car while they were there. The hotel refused to do anything about the situation. When I reached out to them to hopefully rectify, they said they had already contacted my parents, which was a lie. They then said they would take care of it. They never did. They didn't offer so much as a free night's stay to make up for the fact that my parents will now have to spend hundreds of dollars repairing their car. Won't ever stay here again. They don't care about their guests at all.