JW Marriott Hill Country Resort & Spa

It was wonderful, the room was great, service was exceptional (except one rude female out by the pool Saturday evening/end of day), the pool area was great, the outside movie for kids last night was a favorite, loved the bracelet making & the girls helping were very friendly & helpful to our kids, loved the anniversary gift from y’all (sweet surprise), front desk was very sweet & helpful, all the younger workers out by the pool (and everywhere) were all very friendly & helpful, loved how clean everything was, the gym was great, the Cibolo moon breakfast buffet was wonderful (and the lady that helped us Saturday morning was amazing). The only big complaint is that everything else is already so expensive, it’s ridiculous to make us pay for self parking daily, it should be included in the nightly hotel stay/daily resort fee.

This was such a nice stay! Daisy at the front desk was so welcoming and kind!! We walked to our room after check in talking about how that was the most welcoming hotel check in we’ve ever experienced. To our delight and shock, we came back to our room later in the afternoon to a kind note and goodies wishing me a happy birthday! Never had such a personalized and kind gesture. Thank you Daisy!!

We went on spring break to have some fun family time. Loved the lazy river and the breakfast buffet was incredible

We loved the resort it was perfect but it was great to have so many things right there to enjoy and the bed was super comfortable. 18 oaks Restaurant was superb except the open table app wasn’t communicating with restaurant for 3 days so we couldn’t make reservation till then. We felt the room was cleaned late and sometimes not at all. The lazy river is sometimes a hectic place with too many young kids that are not supervised and life guards are merely there for show. They say nothing even when egregious behavior is taking place right in front of them. From throwing rocks into the river to deflating tubes and leaving them and grabbing another, or racing without a tube through the lazy river and making the experience less desirable for an adult wanting to relax and just float. Please don’t get me wrong I think plenty of kids were superb. Just that when the life guards let everything go it can get out of hand.

Resort was very nice and clean. All the staff seemed nice and helpful. My only complaint was the bath towels in the room. They are a bit rough. Others, we enjoyed the stay.

Enjoyable and relaxing. I travelled with 2 kids , husband and my parents-- they have everything to make any age happy. It is upscale so it expected to be very pricey.

Navigating the check-in process was a bit rocky. Initially, the first receptionist didn't request identification and promptly handed over our key after I stated my name. There was also a slight discrepancy regarding the length of our stay, which was quickly corrected. However, upon reaching our assigned room, we were surprised to find it already occupied.
We returned to the front desk and spoke with a different receptionist who apologized for the error, explaining that another guest shared my name. She reconfirmed our one-night reservation and provided new keys. Unfortunately, these keys failed to grant us access to the second room.
Finally, we approached the platinum/gold reception desk versus the regular receptionist line and Ken was incredibly apologetic. She acknowledged the inconvenience, generously upgraded our room, and thankfully, these keys worked. This series of issues was particularly frustrating considering our early 2 am wake-up, a 5-hour drive to the airport, and our arrival at the hotel around 3 pm, with a wedding to attend at 6 pm.

Perfect getaway spot! The views are stunning and the service is top-notch. Restaurants serve delicious food and there's plenty to keep the whole family entertained. Highly recommend for anyone looking for both rest and relaxation!

Big, fun resort!
This was our first time staying at the JW Marriot and we were very pleasantly surprised! What a great place for families. There are many activities and there are several pools and waterslides. We really enjoyed our little staycation!