Hamilton Hotel - Washington DC

I was charged $14 for a water and a candy bar from the mini bar that I did not take. I was not informed of the charges when I checked out. I only saw them later when I checked my credit card statement. I called yesterday to get this resolved and was told that the hotel had to open an investigation (!) and would email me back with an answer. I texted the people I was traveling with who had separate rooms, and one of my colleagues also had a minibar charge for water she did not take. I waited all day and got no response from the hotel. Called again this morning and no one answered the phone. Called again and finally someone answered and agreed to reverse the charges. This never should have happened, and when it did, the hotel should have apologized and reversed the charges immediately, not forced me to spend my time checking back and trying to get a resolution.

I also see another recent google review flagging fraudulent minibar charges. This hotel needs to fix this problem immediately.

The location is the selling point of this but my experience at the hotel itself was disappointing. First-My shower didn't seem to be working (almost no pressure) and when I mentioned it to the front desk they said someone would come up to fix it but when I came home after a long day it was exactly the same. My friend who was also staying at the hotel mentioned to me that she has TWO shower nozzles that were great-I only had one (but I'm pretty sure we were spending the same amount). One of the most important things to me in a hotel is a good shower and I have to say-this was the worst one I had ever experienced. Second-the internet connection was incredibly spotty. I wasn't able to do virtual meeting (via Zoom) in my room and had to make alternative plans to join a second meeting later during my stay. Third-the toilet kept running in the middle of the night.

This hotel was highly recommended to me but it seems like my experience compared to my friends was very different. They were even given champagne when they arrived-I wasn't given anything. For as expensive as this hotel was I really was expecting a lot more. My friends will probably return but I (unfortunately) will not be.

On a positive note-the location was incredible-I felt super safe and was able to walk absolutely everything. There were tons of restaurants all within a few blocks. Also, the front desk and valet were very kind and nice.