Golden Tulip Sharjah Hotel Apartments in Sharjah

I am writing to express my disappointment regarding the customer service I experienced during my recent stay at your hotel golden tulip farden Unfortunately, I encountered a situation where the hotel manager refused to speak with me despite several attempts to raise an issue that required attention.
As a guest, I believe it is my right to be heard when I am facing a problem during my stay. Instead, I was informed that the manager was not available and did not wish to communicate with customers directly. This left me without assistance and caused unnecessary frustration.

I kindly request that you address this matter with urgency. A hotel’s success depends on professional communication, respect, and attention to guests’ concerns. I sincerely hope steps will be taken to ensure that customer feedback is handled seriously and that guests have access to management when needed.

I look forward to your response.

This is by far the worst hotel experience I have ever had. While I was still checked in, I came back to find my room wide open and my belongings touched. Housekeeping had entered without permission and even took my chocolates until I confronted them.

This is an outrageous violation of privacy and security. If I cannot trust the hotel to keep my room locked and my belongings safe, then what am I paying for?

Management only gave me a simple “sorry” as if this was nothing. Completely unacceptable.

I will escalate this incident to Booking.com, Google, and the authorities if the management does not take serious action and offer proper compensation. Guests deserve safety and respect — not negligence.

Has to be by far the worst hotel I've stayed in my 30+ years of travel.
The noise from other guest is terrible, morning, noon and night, furniture being moved all night on tile floors, children running round crying up and down the hallways all times of the day, alarms going of on and off during the night, nothing to worry about when you contact reception.
Staff won't speak with other guest regarding noise, don't want to upset them.
Three weeks I stayed, evening meal is dire, breakfast is edible, the lady during the breakfast service is nice, only thing going for this place.
Opened Wardrobe on my 1st day and the smell was disgusting, smelt like rotten Fish, not sure what happened in there but it's vile.
If you require Laundry give allow 3 days as there in no hurry to return it to you.
I asked to change rooms twice, 1st time , sorry hotel is full, 2nd time, don't worry they will leave soon.
Complete reception staff require more customer training.

Save your money and sanity and book into either THE COPTHORNE of THE CORNICHE

Poor Hotel Experience – Air Arabia Should Choose a Better Option

We were placed at this hotel by Air Arabia after missing our flight due to the current situation in the Middle East. First, I sincerely thank Air Arabia for their support — they arranged transportation both ways and provided dinner and breakfast, which is highly appreciated.

However, the hotel experience itself was very disappointing.

The dinner buffet was unacceptable: cold, stale food with no variety or freshness. It felt more like leftovers than a proper meal. The restaurant was poorly managed and lacked any service or attention. I was initially very frustrated.

To be fair, the night reception staff was polite and connected me with the Egyptian manager, who was professional, kind, and promised to address the issue. He also arranged for dinner to be delivered to our room, and thanks to him, I was willing to move past the poor experience.

But unfortunately, the reception staff in the morning ruined everything. When checking out, they made an inappropriate comment about our complaint, as if we were at fault for speaking up. They also ignored the transportation arrangement made by Air Arabia and forced us into a tiny taxi with another family — completely unprofessional.

I want to emphasize that I still respect the manager, but he needs to be aware of how unacceptable the food quality (both dinner and breakfast) was, and how damaging the reception staff’s behavior can be to guest satisfaction. If he truly wants to maintain quality and guest relations, these issues must be addressed seriously.

In short: Avoid this hotel if you’re expecting even basic service or hospitality. And I kindly urge Air Arabia to partner with a better hotel in the future — this one does not reflect the airline’s otherwise good reputation.