BreakFree Diamond Beach

Cockroaches everywhere, both dead and alive. There were soap pieces in the shower and hair from former tenants. There were also stains on the sofa and generally dirty. They also charged us a fee for poor cleaning. They said they had picture proof, but when we requested to see the pictures, they never answered.

Upon arrival we noticed that the apartment was quite dirty. There was laying used soap pieces in the showers, covered in hair from previous people. In addition to this, there was laying dead cockroaches in several rooms. After our stay we were charged a big amount because they said the trash wasn’t taken out upon departure and that there was a stain at the floor. That was not correct, as we had taken all our trash and the stain were there when we got there. They said that they had picture proof they could send us, but are not answering us when we asked to see them. It’s been two weeks now, and we haven’t heard anything yet. This is not a sustainable way do run a business. I would think twice before booking with them.

Don’t be fooled by the photos… this place is next level awful. Booked well ahead for a family getaway as has stayed there many years before. Paid for a 3 bedroom deluxe apartment which supposedly had been FULLY REFURBISHED. What a disaster, mouldy, dirty, un-refurbished craphole. Arrived & immediately asked for a refund which was duly declined. I stood my ground and offered to stay in reception as it was at least clean (ish) with randoms coming and going heading towards the pool. After some tense discussion with the receptionist guy who didn’t seem too interested I managed to get hold of Accor call centre who at least were a little understanding and finally agreed to refund less a booking fee, should have paid us in my opinion for misleading advertising. DON’T WASTE YOUR TIME OR MONEY!