Swissotel Sydney

This is the only 5 star hotel I have ever given a bad review to and will never recommend to anyone or book again. when checking in I was told to come back at 11pm with my kids and suitcase because I didn't have my credit card (as my husband had an 11pm flight to Sydney) even though I had already paid for 7 days. When I said I needed to speak to the manager, she very rudely said she was. Over the next few days I repeatedly checked with the receptionist and the manager and was told that my room included a breakfast buffet. When it came to the final checkout another manager at the front desk told me that there was a problem with their system and that my room did not include breakfast. Even though I had a recording of the breakfast confirmation with the front desk, it did not help! My complaint about the check in staff on the first day was not responded to until the last day. There is no cleaning service for the hotel room after 4pm and if you call to request it, they only give you clean bath towels and empty the bin. My arm was injured in the previous car accident and I needed help from the luggage attendant to take my suitcase from the 8th floor lobby to the ground floor on check out day. I waited in the lobby for 20 minutes, but no one was there to help, so I had to struggle with my child to push it with my left hand to the lift and carry this heavy suitcase to the taxi. I can't believe this is five star hotel service, except for the location. Very disappointing!!!