NH Leipzig Messe in Leipzig

During one of the biggest fairs of the Federation of the European Societies of Neuropsychology I had to spend couple of days with my whole family in NH Leipzig Messe. All the rooms seem to be completely refurbished just recently. To whole hotel team is paying attention to very small details, which is a guarantee for a great experience during your stay. Rooms are well equipped, cozy and kept always clean, although the kids were leaving quite a mess behind. 😊

First of all let me emphasize the perfect job of people like Front office manager Marko Maric & Team or Bartender Finn, they are really more than great! Congratulations to people like that! I have been a loyal regular guest at NH Hotels for many years and held Platinum status for a long time, with approximately 40–70 business-related overnight stays per year across Germany. Especially for business travel, NH Hotels have always been among the most reliable business hotels, offering consistently high quality, good service, and a pleasant atmosphere. The NH Leipzig is no exception: my stays there have always been excellent. The expectations of frequent business travelers are taken seriously and handled professionally, and especially Front Office Manager Marco Maric and his team, as well as bartender Finn, are outstanding examples of extremely courteous and professional service – true assets to the hotel.

It is therefore all the more regrettable that a new policy, apparently in effect since September 1st across all NH Hotels, significantly diminishes the overall guest experience in my view: room cleaning is now only provided upon explicit request at the reception desk. This is mentioned on a small, light-blue card handed out at check-in, which is very easy to overlook. In the busy check-in process, stressed business travelers who only have a moment to collect their key can easily miss this information – perhaps intentionally so.

There are no door hangers or signs such as “Please clean the room,” and no automatic housekeeping service as one would expect from a quality hotel. You must instead go personally to the reception and actively request that your room be cleaned.

If you forget to do so – as happened to me – the room simply remains uncleaned:
• Towels stay wet
• Beds remain unmade
• Trash bins remain full
• The room stays untidy

In my opinion, this is not acceptable for a business hotel of this category. Frequent travelers returning after a long day of meetings should be able to expect a freshly cleaned room – especially when they have been accustomed to NH’s high standards for years.

I fully understand that many hotel chains are seeking new approaches for reasons of sustainability and cost management. However, the current solution feels impractical, unfriendly to guests, and far too easy to miss – with the result that the overall level of comfort is noticeably reduced.

This is particularly unfortunate, because NH Hotels are otherwise truly strong establishments, known for their commitment to quality and reliability. That is precisely why this new policy weighs so heavily.

I sincerely hope that NH will reconsider this decision in the interest of loyal guests and staff, or at least offer more guest-friendly options – such as digital housekeeping preferences within the guest profile, door hangers, or automatic daily cleaning for certain status levels. Otherwise, NH risks unnecessarily losing trust and guest satisfaction, especially among loyal business travelers.

Furthermore, it is truly unfortunate that a perfect team like the one around Front Office Manager Marco or bartender Finn must now bear the consequences of this central policy, as frustrated guests will inevitably direct their understandable irritation about uncleaned rooms at the staff – even though it’s not their fault. NH Group lost a star in my (Ex 5*) recommendation and probably as well many frequent business travelers / very good customers with that…including myself…So sorry to see nh hotels so drastically loosing quality

Spacious and very nice rooms, and very helpful staff! Without mentioning the breakfast buffet!!

Very friendly and helpful staff. Food choice and quality was very good. The rooms were well furnished, clean and tidy. Also appreciated the matress topper was a single unit rather than two halves. The bathroom was perhaps a little dated and shower pressure could have been better. Overall still very good. Location is close to the conference center and is ideal if that is your reason for travel, otherwise there is little else as its an industrial area. You can be into town with 10/15 minute walk to nearby tram and trains.

Friendly and helpful staff who spoke excellent English. Rooms are clean and comfortable. A little out of town but there is a tram stop around ten minutes away by foot.

That was good

good hotel. Friendly people. Beds are very good. Location perfect for work. Parking is little low. Breakfast was very good also

Although the room was fairly comfortable with all the amenities, the windows on the rooms fave people on the street a direct view into the room. The curtain had to remain closed and therefore the room was always dark.

The stay was comfortable, the breakfast was excellent, but the check-in process was a bit longer than expected.

The Wi-fi wasn't the greatest and could be better.

Rooms a bit old, breakfast was good with big variety, staff very friendly and very clean the hotel