IntercityHotel Nurnberg

Disappointing Stay Due to Unfriendly Receptionist

I recently stayed at intercity Nürnberg Bahnhof and, unfortunately, my experience was far from pleasant due to the unfriendly receptionist.
04.08.2024 (evening Shift @19:00)
From the moment I arrived, the receptionist's attitude was cold and unwelcoming. They seemed annoyed by simple questions and made the check-in process unnecessarily difficult.

It's a shame because the rest of the hotel staff were polite, and the facilities were decent. However, the poor attitude of the receptionist overshadowed these positives and made my stay much less enjoyable. I hope management addresses this issue, as first impressions are crucial, and this experience has certainly put me off from returning in the future.

Wifi was problematic, they forgot to prepare breakfast boxes for 3 of us, also the taxi they ordered for us was 15 min. late

Seeing how my money was taken and never have I received any response, I guess I am entitled to leave my honest review about this place. My unfortunate happening with this hotel was that our flight has been cancelled 2 days before the booking made with Intercity hotel, so surely as soon as we found out that our flight wasn't taking place, we communicated this information to Booking as well as Intercity hotel. After a lot of 'hin und her' with Booking I found out that Booking is only the third party and that they are unable to cancel the booking, so we needed to sort things out with the hotel. 2 of my emails have been answered by Intercity, offering me no logical explanation for why they will not cancel, the only reason being that 'policy requires customers to let the hotel know 3 days prior that they will be cancelling otherwise you pay the full amount of your stay' - no explanation behind this reasoning, no logic no nothing. I only asked this location why they are charging 5 nights worth of stay since I let them know 2 days before that I won't be there? It seemed logical - based on THEIR policy - that the 2nd, 3rd, 4th and 5th night was being announced 3 days and more than 3 days prior to our arrival, so why would you charge me all 5 nights for this?
I only asked for a logical explanation, to me and according to other Booking policies which I have witnessed in the past, if you miss your entire trip you only pay the first night, MAXIMUM. What bothers me is that I sent reminders and emails and this hotel chooses to completely ignore my questions- they don’t respond to their emails, they don’t redirect you, they do not offer a logic explanation and they do not get in touch with booking or their collaborator to help you out and that is more than enough reasoning for me to not recommend them and make sure everyone I get in touch with knows who they are.
I know in this case the flight company should have reimbursed us for our loss, but given that the flight company has cancelled one month worth of flights, I doubt that we will even get compensation for our loss, not to mention the hotel being paid. When your flight is being cancelled, given that you are still announcing your cancellation prior to your booking, I would only expect a smooth communication with the hotel where you would be staying. Please be careful with Intercity hotel because if they charge you 10 nights, you will pay those 10 nights even though you don't honour them and I highly doubt that they won't free that room to have some extra income on it. Very disappointed for this place not taking responsibility at all for what happened.

The hotel building and room is Ok, basic clean and relatively new. My experience was unpleasant with the reception and my checkout, that is why my score.