Hotel Los Pinos in Las Terrenas

Unexpectedly expensive without providing any service at all . when we arrive, we try to use the Jacuzzi, but it was empty and then when we fill it up the water, it was cold and never get warm...the second day we’re out of new towels so we have to call so they will come to clean up the room and bring the towels. The restaurant it was poor they have almost nothing ,and our last day it was closed. also, on the price it was nothing included. The location, although it was very good and the stuff very friendly.

This hotel has an excellent location, the exterior spaces are very well cared, rooms was clean and the front desk team is very attentive, however they need to change the Administration. When we arrived the Penthouse was very hot, they never turned on the air and it was literally an oven. The AC system is terrible, only one control for all equipment's , The Jacuzzi was not cleaned. They never refill the soap or cream in the bathroom, breakfast was the same every day with not options and sometimes you had to wait because they didn't have enough for everyone and on the last day it was practically just bread and fruit and it was over and they didn't have any more. The kitchen staff were not friendly, only one girl we can say that she gave a good service. I do not recommend the hotel and I do not intend to return there again unless they change the administration or improve the service, check the rooms before the guest arrives and improve the part of the meals and the kitchen that is a disaster.