Luca Hotel by The Oxo House

I have stayed at this hotel in a room as well as in their apartment property called casa la Maria by oxo house. While I enjoyed the cleanliness and location of both properties, I have had very concerning experiences.
In casa la Maria, I rented two apartments and there was a car blocking the entrance to the apartment, creating a situation where the iron door did not fully open and made it difficult to enter, let alone get luggage inside. I asked for the car to be moved and I was told that the owner of the car is the owner of the hotel and he was in New York with his key. While eating breakfast, a gentleman approached our table to say he was the owner and he wanted to greet us. Clearly we had been told a lie. Additionally, there was only one key 🔐 per apartment. This made coming and going to the apartment as a group very difficult.
Later when I stayed at the hotel in January, 2024, I was in the room alone that I purchased for two people and decided to have a male friend stay over rather than drive under the influence. During breakfast, the man who took our breakfast order as well as take care of the front desk, completely changed his mannerisms with me. He was brisk and curt. To the core of me, I felt this was a blatant case of homophobia. There were no other possible reasons for his complete change of mannerisms. He was downright rude. It is a shame that this occurred because the hotel is well located, but my past experiences have left me with a very negative view of both properties. There are many options for lodging and the lies and homophobia will make me chose another option