Hotels All-inclusive in Puerto Plata

Just stay away from the time share pitch that is being done at the hotel other than that, everything was amazing. The food was good, the drinks were good, the rooms were clean, and the coffee shop was amazing

The facilities are very good on the outside, but inside the rooms they should renovate everything, very old, the food is average, very average, at the buffet, always the same food, they didn't have sugar-free Coca Cola in the restaurants or saccharin anywhere, a problem for me since I am diabetic

Good food Hotel should be restored, it's time, you can see it in the rooms that need to be renovated, they are already many years old, it's not the first time I've visited it since 2002

The staff are amazing and work very hard. The beach is nice and lots of chairs, it's never an issue to find a seat. Very close to go into town for a day of shopping

The food was delicious and diversified, especially the fruits. Mine favorite was melon water 🍉. The beach was good not excellent, but good. The stuff was gently and discreet, ever in position

Service was great overall! The staff that were in charge of all the water activities were very nice and helpful when it came to informing my family and I about the banana boat and kayaking

This is my 4th time coming here. I love the attention and humble love of the people who work here. They always there to please and make you feel comfortable. Resort is the best!

I had an amazing time at this resort, food was great, room was kept clean

Pros: It's still Caribbean experience, very beautiful beach, few free activities that are not free in resort normally, excellent staff who is doing their best to attend to your need. Restaurants are above average

Jacqueline who does the excursion is wonderful. So many options and things to do. The food was good, you just have to make sure you make reservations in advance for the restaurants or you'll be at the buffet

if you are vegetarian like me, Food options can be limited but no different from other resorts. Loved fruits but go early for better quality. Try Italian restaurant, it's good

This hotel was a great value for your money. You will always get the best treatment from the staffed especially at the Restaurant

Entertainment was new everyday even the outside games were different lot of nice people

Overall it was great, but at some point the AC in my room did break

Asides from the the service from everyone was impeccable our roomkeeper Maritza was phenomenal and very attentive to us!! Gracias Maritza! Do not buy your souvenirs at the hotel i bought 6 bracelets that totaled to 2500 DOP which is equivalent to around 40 bucks

Older looking rooms but very clean and air-conditioning excellent. The resort had delicious buffet, snack bars and restaurants

not worth it go into the city for souvenirs

Place has a very amazing view between beach and mountains, mattresses are a little to hard, all the employees were very nice and helpful, pool is big and well maintained, my boyfriend only had an issue with a cleaning lady that she wouldn’t let him go in the bathroom without a towel just because he was wet

This is not a requirement and all that they did and gave for my daughter I will be forever grateful ! You are truly beautiful people and deserve a raise for the service they provided

Great HIIT gym class with Bryan. It's nice to have gym classes offered on vacation. The food selection and quality are also great. The staff is friendly and helpful

Very average. Nice rooms. Nice people. Cafeteria level food. Minor league drinks. Seaweed makes beach inhospitable. Entertainment amateurish.

We enjoyed the amenities, food, service, and overall experience. They have everything you would want. We also love their commitment to sustainability and protecting the environment. Definitely check out the orchid garden

We absolutely loved our stay! Service was impeccable and the best I’ve ever seen! Ony, Lizbeth, Antonio, Richard, and the beach bartender were phenomenal! Housekeeping did an amazing job, and the resort team fully felt like family! We miss them all already! Special love to Stephanie!

You can always find delicious food to eat at anytime, the breakfast is delicious, dinner offers many options, Japanese, Italian and Spanish foods. Can’t wait to return to this family oriented resort

It's a good budget all inclusive, especially if you get access to the VIP area (which I believe came with a junior suite). The buffer food is okay, but the reserved restaurants were pretty good

The housekeeping staff for the new room was amazing and very attentive. All inclusive means all inclusive. Food was good but changed daily

We had a great time here! Ok, admittedly the sales pitch was annoying. But after those 90 minutes, we had great service, good food, so much fun on the beach and pools!

Must have a golf cart if you want to go anywhere comfortably. First room we had, housekeeping was sub-par. Due to terrible May rain, our room flooded but the desk gave us a new room the next night

We chose this location out of several other locations for our honeymoon; you’d think that would matter, but it doesn’t if you’re not a member, haha! Don’t get me wrong – I can appreciate the exclusivity of a membership and the perks it would bring, but to make 75% of the entire resort ‘members-only’ is ridiculous, especially because it’s not even clear when you book, and this resort isn’t cheap for...

Again, I have mixed feelings because we made the most of our honeymoon and enjoyed most of the facilities we were allowed to use, but there is a fine line between blatant, nonsensical exclusion and exclusivity

Amazing Hotel, very clean, good drinks and chilled atmosphere

Checked in to The Grand Paradise on Saturday and I absolutely love it here. It is beyond beautiful and the service at Cooee is amazing. Everyone here really goes the extra mile to make you happy, I never want leave.

Great part of the hotel. Nice employee and great atmosphere. Calm and relaxing holiday you will have for sure. And if you like business and entertainment you walk 2 min to the other pool and you can enjoy that

Can recommend the upgrade to cooee as it gives your stay besides an exclusive touch, access to vip area, a frequently changing snack bar as well as table service

CEEOO-Part (Adults only): Great. Good Cocktails, good Service, seperate Eatingplace, nice quiet Beach. Normal location: Classical AI-Hotel.

loved it. The staff were extremely courteous and friendly. Location of the pool, the lounge and the beach were conveniently located.

To start with, this was my first Caribbean resort stay, with an all inclusive option. Overall the experience was good. The food was decent, the pools were great, and the activities on the resort were fun

There's some sort of hierarchy when it comes to your resort status, and based on that you'll have access to different parts of the resort. I think you have to be an owner to really get access, but I'm not sure

The shower was large, and the balcony overlooked one of the pools. The bed was comfy, there was water, beer, and soda in the fridge that was stocked daily. Pretty standard stuff for a decent hotel

Arrival was smooth, they gave us a map and stood us what areas we had access to, as well as the schedule of events on the resort. AC kept it a cool 19C the whole time

I had a 2 bedroom at the Presidential Suites by Lifestyle. The rooms were huge, and each had a hot tub in them. We had a full kitchen and private patio

They never really explain it anywhere. We had access to several of the buffets, two beaches, and many of the bars. Pick up at the airport was included in our stay

The buffets are a solid B+ if you pick the right things (target made-to-order stuff). One of the groundskeepers gave me a coconut today after he cut it from a tree

At 55$ a night, this place was an UNBELIEVABLE deal and I do not understand the venom in some of these negative reviews

While writing this review, some random elderly man walked into the lobby piano and started playing concert-quality

The staff and the service are great and the night presentations are really interesting. I strongly recommend this place to relax on vacation as you feel home

I stayed here for 3 days in April 2018. The reviews about disrepair are accurate and some of the food is just average. That said, the staff was perfectly polite and helpful. Despite the disrepair, the place is immaculate

I've visited this resort a lot and I simply love it. The best thing about it I would say is the environment, which has an incredible positive vibe

Food is amazing different taste of every country, free restaurants with reservations, china food, Italia and seafood. Security guards everywhere as well cameras. Comfortable rooms with fridges rechargeable

My first time and has been a fantastic time food is great at all restaurants, pools are clean and refreshing especially the swim bar. The entertainment is awesome with shows and games during the day

This was an amazing resort! The entertainment team was spectacular. Michel Alfredo Luis and Liz were so fun and had so many great activities for us including water sports in the ocean like kayaking

The entertainment team at the resort was absolutely fantastic! They were not only incredibly friendly but also super engaging, making every activity fun and memorable

Their energy and enthusiasm were contagious, and they went out of their way to ensure everyone had a great time. Thank you for an unforgettable experience!

I got a massage at the spa and it was so lovely and relaxing. Junior from the front desk also gave me excellent service as I arrived

Main dislikes: repetitious breakfast buffet menu, occasionally insanely noisy specialty restaurants if a large group is present, surf is too rough for ‘leisurely’ swimming in the ocean but still swimmable for adults (no snorkeling), and pesky vendors at the beach can be a nuisance but ‘no, gracias’ will work

i had such a great experience staying at viva heavens this july. this is more of a family friendly resort. it has a great view from the beach & clean. lots of day and night entertainment

extremely sweet, friendly & accommodating staff. especially the bartenders & the viva vibe boys! food was great & filling especially as me being a vegetarian. drinks were always appreciated & well made

the resort is so relaxing yet also has a lot to do. it is very safe with very helpful & caring people

rooms were always clean, very spacious with everything you need! overall i had such a fun experience visiting for my first time and i would 100% come again!

From a European perspective, this is not the best place to spend an All Inclusive holiday. It can be compared to the level of facilities in Bulgaria

Stayed here for my honeymoon! Everything was absolutely fantastic! I would highly recommend this resort to anyone and everyone!

Could use some maintenance and fumigation. The rooms are filled with ants, and there are holes in the walls made by diffrent animals. The surrounding landscape is beautiful, and maintained well

The staff are friendly , and approachable. Everything is all inclusive, which is a plus. But the drinks tend to be watered down a bit, and cheap alcohol is used

Bourbon street bar, Jazz & Blues restaurants are all a short walk away from your suites so food and drinks are never far away

We were restricted from using several of the beach areas and restaurants and functions. This resort does a great job at creating cast systems

We used an offer from Groupon which advertised this as VIP all-inclusive resort. It turned out the VIP (Blue)was "limited" to say the least

Pool bar ran out of favorite drink after me getting 3 drinks and never restocked, the concierge assigned to us did not care for us as customers he just saw us as a commission, he didn’t file our complaints neither was interested in doing so

Beautiful tropical views. Did not play the course or stay at the villas, but rode horses near the Playa Dorada property and on the beach. Fun times! Playing 18? Maybe next time.

Also, we got a complimentary massage for me and my husband as a return customer. Highly recommended to visit this place. The manager Rosa Maria Vasquez was amazing and professional

I stayed at this resort with my family for 2 nights and 3 days. And they had great activities for the morning and the night for both the kids and the adults. They have aerobics and great food at almost every hour

The entertainment crew keeps the vibes alive, the crew is funny and keeps the atmosphere dancing and music alive. The food is good and the rooms are clean and comfy

The whole experience has been amazing and I would come back here for the shows at night, the fun pool side dancing and games they play