Hotels on first line in Puerto Plata

I enjoyed my stayed especially the beach so relaxing. Entertainment is on point great job to the staff. also have acess to other resort for coffee, icecream, pizza, pool and beach etc

The beach was very rocky and the shore had a lot of seaweed. The evening ambience was very nice with music and performance to keep you occupied through the night

Rooms were outdated they need a lot of maintenance. Coffee shop, pizza shop and ice cream are a plus. The buffet needs more options. People are fighting to get seafood or any decent food

The room turned out to be small. I booked a room for an adult, two teenagers, and a child, and they gave me a room with only one bed. It was really a bit uncomfortable to have all four of us sleep in one bed.

The check-in staff needs to provide more information about the property because the room doesn't have a charging outlet. The phone only has the European system

The downfall is the rooms is outdated and no wifi

Entertainment was new everyday even the outside games were different lot of nice people

Overall it was great, but at some point the AC in my room did break

Asides from the the service from everyone was impeccable our roomkeeper Maritza was phenomenal and very attentive to us!! Gracias Maritza! Do not buy your souvenirs at the hotel i bought 6 bracelets that totaled to 2500 DOP which is equivalent to around 40 bucks

Older looking rooms but very clean and air-conditioning excellent. The resort had delicious buffet, snack bars and restaurants

not worth it go into the city for souvenirs

Place has a very amazing view between beach and mountains, mattresses are a little to hard, all the employees were very nice and helpful, pool is big and well maintained, my boyfriend only had an issue with a cleaning lady that she wouldn’t let him go in the bathroom without a towel just because he was wet

The customer service was above and beyond from all the staff, from the breakfast, lunch, dinner, bar, cleaning, they were all brilliant, absolutely amazing! I can't say how beautiful they made our holiday, they strive to help every day, they are all so friendly and welcoming and they all go over and beyond to make your stay that extra bit more magical

Great HIIT gym class with Bryan. It's nice to have gym classes offered on vacation. The food selection and quality are also great. The staff is friendly and helpful

We absolutely loved our stay! Service was impeccable and the best I’ve ever seen! Ony, Lizbeth, Antonio, Richard, and the beach bartender were phenomenal! Housekeeping did an amazing job, and the resort team fully felt like family! We miss them all already! Special love to Stephanie!

We enjoyed the amenities, food, service, and overall experience. They have everything you would want. We also love their commitment to sustainability and protecting the environment. Definitely check out the orchid garden

You can always find delicious food to eat at anytime, the breakfast is delicious, dinner offers many options, Japanese, Italian and Spanish foods. Can’t wait to return to this family oriented resort

road Runner,’ Lil Wayne, Smile’ Jordan, Rambo are always getting people up on their feet to do many activities. If you win they give you a bottle of Dominican rum

Everyone was helpful and friendly. This was my first all inclusive resort and I had an amazing time

A nice place to have a restful vacation with many amenities for those who want to have a bit more fun. Clean and very comfortable rooms

They have theme restaurants for which you don’t need a reservation which is nice. There’s only one big pool and a smaller one. the setup of this resort is not conducive to visiting the beach

As a matter of fact, they recommend you to enjoy the pool instead of the beach. The service received at all restaurants, the bartenders, the front desk, the cleaning staff was great

the beach area was not that impressive maybe due to the time of the year but overall worth going

It's the perfect location, perfect size and the food is always so good! We requested the same room as last time as in my opinion it's the best location (16103, SunClub family section) and we got it! Obviously requests aren't guaranteed, but they definitely came through for us 😃

The hotel is good and clean and good quality and food 👌 and clean and nice and beautiful pool I recommend it

I have been to this property probably at least 7 times, i love nearly everything however the rooms need to be checked prior to checkin, i almost always have experienced an issue with wifi, refrigerator not working or AC just not cold enough

Or maybe coffee available in our rooms to tide us over until they were ready to serve it. I was very impressed with how they had multiple daily entertainment for everyone in the family

Everything about our stay there was excellent. The only thing that would have made it perfect is if coffee was available maybe an hour earlier

The location is perfect if you are looking to go on excursions. we did 5 days worth of excursions and had the most amazing time

I highly recommend the VIP package at Ocean World !!! I really don't know how I'm going to top this vacation !!!

We never made a reservations ( which have to be made at the lobby between 9&11am) soo many pool including some adults only pool which was nice

We had a great time here! Ok, admittedly the sales pitch was annoying. But after those 90 minutes, we had great service, good food, so much fun on the beach and pools!

Again, I have mixed feelings because we made the most of our honeymoon and enjoyed most of the facilities we were allowed to use, but there is a fine line between blatant, nonsensical exclusion and exclusivity

The housekeeping staff for the new room was amazing and very attentive. All inclusive means all inclusive. Food was good but changed daily

The resort is part of a group of resort which you have access too, you can walk but there a shuttle which comes around in 15 min intervals

The resort itself for the price was great IMO but they didn't clean our rooms for 2 day. Food was honestly 7/10 at the buffets

loved it. The staff were extremely courteous and friendly. Location of the pool, the lounge and the beach were conveniently located.

Great part of the hotel. Nice employee and great atmosphere. Calm and relaxing holiday you will have for sure. And if you like business and entertainment you walk 2 min to the other pool and you can enjoy that

CEEOO-Part (Adults only): Great. Good Cocktails, good Service, seperate Eatingplace, nice quiet Beach. Normal location: Classical AI-Hotel.

Checked in to The Grand Paradise on Saturday and I absolutely love it here. It is beyond beautiful and the service at Cooee is amazing. Everyone here really goes the extra mile to make you happy, I never want leave.

Can recommend the upgrade to cooee as it gives your stay besides an exclusive touch, access to vip area, a frequently changing snack bar as well as table service

Amazing Hotel, very clean, good drinks and chilled atmosphere

The food is delicious, the rooms are very nice and confortable, the beach and the pool are beautiful, as well as the landscape towards the beach

I stayed here for 3 days in April 2018. The reviews about disrepair are accurate and some of the food is just average. That said, the staff was perfectly polite and helpful. Despite the disrepair, the place is immaculate

The buffets are a solid B+ if you pick the right things (target made-to-order stuff). One of the groundskeepers gave me a coconut today after he cut it from a tree

At 55$ a night, this place was an UNBELIEVABLE deal and I do not understand the venom in some of these negative reviews

While writing this review, some random elderly man walked into the lobby piano and started playing concert-quality

The staff and the service are great and the night presentations are really interesting. I strongly recommend this place to relax on vacation as you feel home

My first time and has been a fantastic time food is great at all restaurants, pools are clean and refreshing especially the swim bar. The entertainment is awesome with shows and games during the day

The property is beautifully kept, the staff are all so friendly and welcoming. The entertainment staff go above and beyond, theyre truly amazing. Snack bar by the beach is a nice convinent touch

Bars everywhere most of them open 24/7 and snacks bar in the beach. Everywhere has beach seat and beds to dry your body out

Food is amazing different taste of every country, free restaurants with reservations, china food, Italia and seafood. Security guards everywhere as well cameras. Comfortable rooms with fridges rechargeable

Do recommend bringing beach towels, only one supplied in room and no where to exchange it or get a second if there is more then one guest in the room

The staff were very nice specially Fernando one of the bar tenders. The entertainment people are excellent people. The rooms are not in good condition. The pool hours need to be longer since there’s only adults

They worked hard to ensure that guests were engaged and entertained, and their enthusiasm was contagious. From poolside games to nightly shows, there was never a dull moment at this resort

i had such a great experience staying at viva heavens this july. this is more of a family friendly resort. it has a great view from the beach & clean. lots of day and night entertainment

Typical all-inclusive resort that checks most boxes on what you would expect. The property isn't too big, and there's a path that leads you on a 5 min walk to the beach

Something that was the biggest problem for us was the room - the hair dryer in our room did not work (we managed to replace it after 24 hours, but unfortunately with a still non-working one), we also had a problem with detergents - there was no shower gel in the room - none of the detergents were also refilled

The quality of the WiFi is very low. On the hotel beach someone is constantly bothering you - offering everything - from jewellery to braids or foot massages

I booked a vacation to this resort through Cheap Caribbean And I will never do that again. American Airlines lost my luggage and the day that I arrived at the resort they couldn’t find my reservation in the system

Been coming here for 7 years and still love it

Tranquility! Food and drinks few steps away!

Beautiful tropical views. Did not play the course or stay at the villas, but rode horses near the Playa Dorada property and on the beach. Fun times! Playing 18? Maybe next time.

Super chill bay beach!! Just the perfect time to recharge 😄

The service was fantastic and very accommodating! The public beach was a slight turnoff with all the hawkers trying to sell you their trinkets, but the water was clear and warm

Beautiful beaches. Huge property. The golf course is very large and nicely maintained. Pleasant resort!

Very pleasant and conveniently located golf course with good and quality services and prices.I bought a Titleist hať and Playa golf marker.

I stayed at Emotions with a group of six. We enjoyed our stay, the personal were greatly attentive, the food was very good, and the rooms were nice a cool

Housekeeping was excellent with superb attention to detail, the wait staff were patient and knowledgeable and the beach staff was accommodating and friendly

We absolutely loved our stay at this magnificent hotel. The staff are very friendly , attentive and professional. The food from their restaurants was excellent. Beautiful beach for strolling and swimming

The night security guard even got cushions for us so we could stargaze in comfort! It was a wonderful visit for me and my elderly parents. Thank you! We will be back!!

Fabulous resort! Amazing experience! The resort, the staff, and the accommodations were tremendous! Highly recommended for couples and no kids!

The staff was great the food in the restaurant was very good and the waiters were professional and respectful

Would go back for quiet vacation spot. Clean well appointed rooms, friendly staff. Don’t know enough about what else to do around town but for a quiet, affordable, warm climate getaway it’s a sleeper in my book

Located where you can get access to all the town around within an hour. The service from the staff is great they are attentive. I didn't spend a lot of time at the resort

However from what I see a family can stay on the resort and have many activities to be a part of. And they do off inclusive and non inclusive stays