Hotels on first line in Puerto Plata

I enjoyed my stayed especially the beach so relaxing. Entertainment is on point great job to the staff. also have acess to other resort for coffee, icecream, pizza, pool and beach etc

The beach was very rocky and the shore had a lot of seaweed. The evening ambience was very nice with music and performance to keep you occupied through the night

Rooms were outdated they need a lot of maintenance. Coffee shop, pizza shop and ice cream are a plus. The buffet needs more options. People are fighting to get seafood or any decent food

The room turned out to be small. I booked a room for an adult, two teenagers, and a child, and they gave me a room with only one bed. It was really a bit uncomfortable to have all four of us sleep in one bed.

The check-in staff needs to provide more information about the property because the room doesn't have a charging outlet. The phone only has the European system

The downfall is the rooms is outdated and no wifi

A very beautiful resort, quite picturesquely located right on the beach. The food and drinks served were delicious

What an amazing resort! The food and the staff are fantastic and I can’t wait to return. The entertainment staff Henry and Carlos keep the resort laughing and make sure you are enjoying yourself

The staff in the club room Olvi , Santa make the best drinks and give top notch hospitality! Can’t forget Alendrea and Benito at the pool Bar and the housekeeping staff

This resort exceeded my expectations in every way ! Great food. Lots of great entertainment and I really enjoyed the daily yoga and fitness classes

The staff really go out of their way to make everyone’s vacation great. I highly recommend this resort ! I can’t wait to return

where most people ended up laying out listening to the waves crash. EVERY SINGLE EMPLOYEE was amazing and generous and helpful

They are friendly and will back off, but there are many. They all have shirts with numbers. The city tour was a lot of fun 😁 All in all, a great holiday and will likely return

The resort is a pretty quick ride from the airport which was nice. The staff and service we received was excellent and very friendly. The nightly shows are well produced and were a lot of fun to go watch

Really enjoyed our stay with the Marien. The staff is very helpful and friendly. The buffet had many great choices which changed daily. The room was kept clean daily

5 stars just because the food offerts are not that abbondante and the rooms, even very clean, needs some renovations. And the internet, even covering including the beach, is not the best

The beach is fabulous with plenty of lounges and day-beds for VIP. The beach bar was very handy too. Beware the locals on the beach who constantly try to take you too their market

The food is nothing fancy, but as long as you go early, there are lots of options. We booked spa couple massages twice (at the start and the end of our trip), and the entire spa staff was incredible

The hotel is clean, friendly staff. The food In buffet is very good and a lot of variety every day. Good entertainment at the pool, plentiful beach side and pool side lounge chairs

Plentiful beach side and pool side lounge chairs and activities available. Wonderful theater troupe and shows. The staff is very pleasant and friendly but doesn't always follow through with requests

Security is premium as the beach and main entrance are guarded at all times. Do not fall for the Star Premium membership offer. Very expensive for not much additional value. Ninety minutes lost for $110 amenities credit

Beautiful facilities and grounds. The Japanese restaurant is the best at no additional expense. The main buffet has a large amount of seating and very good food

Best dances and shows at night! The workers here let you have the best time and will make you laugh! Food is amazing from breakfast, snack, lunch and to dinner! Enjoy every moment here

This is the best place to spend time with family

Excellent resort- beautiful scenery and flowers. The staff at the Sunclub were excellent especially Julissa and Nichole. Elizabeth at the buffet great service and always knew what you needed

The best little resort we have been too. We have been here 4 times and just love it and very very sad that it has closed. All of the Staff are just wonderful, friendly and nice

We stayed in the Sun Club Adult section which was the best. private bar, private pool, room service. We are going to miss it very mush

Awesome place and very friendly people. Spent a week and had so much fun. Special thanks to a super great guy, Juan Pablo Silverio who helped us feeling so welcomed and appreciated! Thank you

Jordany is awesome!!! Great service I’m gonna miss this place a lot but also gonna miss the people who are working down there Bombom is also great and Luis thanks guys

So sad this place is being torn down and turned into luxury condos. This was my best stay of any resort and that saying a lot

We never made a reservations ( which have to be made at the lobby between 9&11am) soo many pool including some adults only pool which was nice

We had a great time here! Ok, admittedly the sales pitch was annoying. But after those 90 minutes, we had great service, good food, so much fun on the beach and pools!

Again, I have mixed feelings because we made the most of our honeymoon and enjoyed most of the facilities we were allowed to use, but there is a fine line between blatant, nonsensical exclusion and exclusivity

The housekeeping staff for the new room was amazing and very attentive. All inclusive means all inclusive. Food was good but changed daily

The resort is part of a group of resort which you have access too, you can walk but there a shuttle which comes around in 15 min intervals

The resort itself for the price was great IMO but they didn't clean our rooms for 2 day. Food was honestly 7/10 at the buffets

Everything was great for the family , staff was wonderful , the food was great, even know the location by the beach was Low in food. More adult entertainment will be great . Besides that 10 all around .

Some staff like reservations and beach staff are meh they act like if they're tired of you but then some other staff like the one at the buffett are really exceptional doing everything with a smile

There are plenty of food options. Practically all you can eat. Modern place. Staff is great.

Pool bar ran out of favorite drink after me getting 3 drinks and never restocked, the concierge assigned to us did not care for us as customers he just saw us as a commission, he didn’t file our complaints neither was interested in doing so

The property itself is really nice. However, they need to work on their entertainment for it’s a bit antiquated. They are also selling vacation club memberships and because of their approach found it to be annoying

Great stay, clean, staff is amazing, and the food is the best of all the package, the buffet is extraordinary, the flavors are amazing at both buffets and restaurants, the beach omg sooo good 😎😎😎 great stay for the value

The shows on the stage are super fun and the pool staff and games are awesome :) lisselotte was my favourite staff member! She is super fun and brings up the energy for everyone! The beach bar is fun at night and they have snack bar open if you need

This hotel was beautiful staff was amazing good was ok but the beach and pool party was amazing the one thing I could say about the Riu Santa fe is the beds the mattress was hard it was like sleep on the ground I didn't get any sleep the mattress was so hard my body ach everyday when I git up it was excruciating

Same goes for the restaurant staff. The bar is great and bartenders so nice and accommodating. The beach front was magnificent and a beautiful view everyday while eating el fresco

We had a room with a spa tub on the balcony which could’ve been nice but it was ruined by the location, we constantly heard some kind of machines running & sometimes people who work there putting out trash though we couldn’t see them but mainly our view consisted of buildings & the street below

The gift shop had anything you needed on the fly but was fairly overpriced. The resort grounds were perfectly kept and the gardeners were sweet. The restaurants and snack huts were great and the food was always amazing

He was the queen of the waiters! The hotel check in attendants were also very helpful, we stayed there April 22, 2022. I’m sorry I don’t remember their names now but they also made a great impression of the hotel

The food is delicious, the rooms are very nice and confortable, the beach and the pool are beautiful, as well as the landscape towards the beach

I stayed here for 3 days in April 2018. The reviews about disrepair are accurate and some of the food is just average. That said, the staff was perfectly polite and helpful. Despite the disrepair, the place is immaculate

The buffets are a solid B+ if you pick the right things (target made-to-order stuff). One of the groundskeepers gave me a coconut today after he cut it from a tree

At 55$ a night, this place was an UNBELIEVABLE deal and I do not understand the venom in some of these negative reviews

While writing this review, some random elderly man walked into the lobby piano and started playing concert-quality

The staff and the service are great and the night presentations are really interesting. I strongly recommend this place to relax on vacation as you feel home

My first time and has been a fantastic time food is great at all restaurants, pools are clean and refreshing especially the swim bar. The entertainment is awesome with shows and games during the day

The property is beautifully kept, the staff are all so friendly and welcoming. The entertainment staff go above and beyond, theyre truly amazing. Snack bar by the beach is a nice convinent touch

Bars everywhere most of them open 24/7 and snacks bar in the beach. Everywhere has beach seat and beds to dry your body out

Food is amazing different taste of every country, free restaurants with reservations, china food, Italia and seafood. Security guards everywhere as well cameras. Comfortable rooms with fridges rechargeable

Do recommend bringing beach towels, only one supplied in room and no where to exchange it or get a second if there is more then one guest in the room

The staff were very nice specially Fernando one of the bar tenders. The entertainment people are excellent people. The rooms are not in good condition. The pool hours need to be longer since there’s only adults

Some evenings we had dinner outside in front of the pool and that was very nice and beautiful. The vibe was very romantic and nice. The beach is very close and a beautiful walk , The place is super nice and clean

The buffet was so good and a whole variety in food choices for breakfast, lunch and dinner. The room/suite was a good size and the fridge was always reloaded with water and soda each day. The beach area was always clean

“It was an okay place, but the food was bland and needed more variety. The liquor was basic and tasted watered down. Entertainment could be improved, the bed was hard, and the beach was quite a far walk

Viva Heavens is a small resort with a long walk to the beach. The buffet for breakfast and lunch and snacks are subpar to say the least however the restaurant food was really good

The only thing that may need to improve in the near future is Wi-Fi connection and providing more towels in the rooms. We only got 2 or 3 clean towels each day and we were a party of 5. But overall I give it a 10!!!

extremely sweet, friendly & accommodating staff. especially the bartenders & the viva vibe boys! food was great & filling especially as me being a vegetarian. drinks were always appreciated & well made