Cofresi Palm Beach & Spa Resort - All Inclusive

PLEASE DO NOT STAY at this resort.
Within many years experience traveling and staying in all inclusive resorts.. this is by far the worse.
- Terrible customer service
- front desk staff have the audacity of arguing with you over towel keys or any room complaint.
- horrible room, even with “VIP” up charge fee, we stayed at junior suite.
-room had empty fridge, no hot water to shower though our entire stay, balcony door didn’t locked, safe door didn’t had key pad only a whole to use a finger. And the room smelled like sewer.
- we begged to be moved to tropical a different side of the resort and they wouldn’t help., so basically we were forced to stay in that room under those conditions for 4 nights.
- terrible food. PERIOD!
Bad at the buffet and bad at the restaurant
No mimosas or cappuccino on breakfast.. if you want it you have to wait until 10 am for the bar to open.
- the shuttle service is a joke.
- golf cars everywhere.. and is optional by drivers to give you rides or not.. but when you finally get one “ for $20” you are offered an hr of sex with them. No SHAME!
- don’t bother with they clinic, the nurses stay on they phones while you sick standing there waiting, and if you willing to pay out of pocket American money or get your insurance transferred you’re on your own.
- pool was gross, trash flying around, dirty cups all around and no one cleans.
Finally both hot tubs at the spa was broken, full of freezing cold water, and the staff doesn’t bother letting you know.
Please DON’T put yourself and your family through this.
🤢☹️

Wow I have never been to resort so bad,,, staff very friendly.. but my room as part of a business convention… shower did not work, coffee maker did not work actually exploded to make coffee, toilet paper not replenished…had to go to spa just to get a shower and borrow toilet paper, fridge nothing, safe broken,,, get better In a hostel. And yes I did bring it to their attention however resort staff are only workers management, get it fixed. We unfortunately decided to take our business to your resort and will not return unless fixed

No HOT WATER the entire week.
We were told daily that the hot water would be fixed “by end of day” but this “fix” never came. Apparently it has been this way for months.
Every day we went to our Air Transat rep and Freddie acted shocked, surprised and appalled that we were having these after issues, all while knowing full well there was no hot water on the resort. How can you safely wash your hands with no hot water? How is staff cleaning dishes? How are high touch areas clean? They aren’t.

When it rains, it pours… inside the hotel.
The lobby will flood, and you need to jump through water puddles in the main lobby area.

Cockroaches…in your room. They will crawl on you at night. You will find them in the closet and dresser.

So the pictures of the resort look great. Let’s start with the positives. The ocean view from where you can hang out at the cabanas is nice right in front of the resort. If you walk just a little ways down the beach it gets disgusting pretty fast. The drinks and service is great. They have a lot of staff. The spa , though limited on amenities, was a nice massage.

What I didn’t like. NONE of the food. Even the “nice” restaurants on site. Everything seemed like bad quality cruise ship food. I was expecting to get to eat fresh seafood since we were in the middle of the ocean… none. It just wasn’t good. Breakfast/lunch/dinner.

I can’t speak for all the rooms but we had VIP wristbands bands cause I paid extra. The room has great AC but everything felt old. The shower doesn’t get hot. The towel wrack and shelf is literally falling off the wall. Our door has a lock issue that sometimes locks and other times don’t. No one came to fix it even after calling for that.

One of the worst parts of this visit was the fact that every few seconds someone is interrupted your vacation with trying your get you to buy stuff. It was very off putting.

I’ve traveled a lot of places and I can for sure say I won’t stay here again.