5 star hotels in Puerto Plata

I like the food it was very good and the stiff was very nice and the room was very big and clean and good music

The property was nice but the rooms have not been updated in a while. The hotel seems to cater towards a more european tourist base as the rooms have european outlets rather than the standard voltage of 110-120V. The beach was very rocky and the shore had a lot of seaweed. The evening ambience was very nice with music and performance to keep you occupied through the night.

I enjoyed my stayed especially the beach so relaxing. Entertainment is on point great job to the staff. also have acess to other resort for coffee, icecream, pizza, pool and beach etc.. The downfall is the rooms is outdated and no wifi. I would definitely come back.

The check-in staff needs to provide more information about the property because the room doesn't have a charging outlet. The phone only has the European system

The room turned out to be small. I booked a room for an adult, two teenagers, and a child, and they gave me a room with only one bed. It was really a bit uncomfortable to have all four of us sleep in one bed.

The facilities are very good on the outside, but inside the rooms they should renovate everything, very old, the food is average, very average, at the buffet, always the same food, they didn't have sugar-free Coca Cola in the restaurants or saccharin anywhere, a problem for me since I am diabetic.

Overall it was great, but at some point the AC in my room did break. Asides from the the service from everyone was impeccable our roomkeeper Maritza was phenomenal and very attentive to us!! Gracias Maritza! Do not buy your souvenirs at the hotel i bought 6 bracelets that totaled to 2500 DOP which is equivalent to around 40 bucks. not worth it go into the city for souvenirs

Place has a very amazing view between beach and mountains, mattresses are a little to hard, all the employees were very nice and helpful, pool is big and well maintained, my boyfriend only had an issue with a cleaning lady that she wouldn’t let him go in the bathroom without a towel just because he was wet. Best days to go are on weekdays, once Friday arrives is like a circus. But our overall experience...

The resort is a pretty quick ride from the airport which was nice. The staff and service we received was excellent and very friendly. The nightly shows are well produced and were a lot of fun to go watch. The pool is also very clean. The food was great and with the buffet and 3 restaurant options, we were able to get a good variety of well prepared meals. The beds are a little hard and the rooms can...

I had an issue with my shower but it was promptly addressed. The plumber was there within 10 min. Rooms are basic but clean. Everyone in the staff was very cordial, the NIGHT SHOW was very, very good. I recommend you watch it. The beach was well kept, the pool was cleaned every other night I believe, and if anything I'd say food was okay, nothing fancy and not really super my taste, but in general...

Nice resort , with nice layout and view of the mountain and it’s a good location . Most importantly I can’t say enough about the entertainment staff at the poolside. They made everyday enjoyable when hanging out at the pool, especially Carlos S.!!! Friendliest staff member I have ever met at any resort . Rooms weren’t the greatest and the food was okay but it is a budget friendly resort so that was...

Went there for valentines evening meal and entertainment. Food and Service was excellent the waiter/waitress made sure we were all taken care of and we were a large group of 34 persons. Everyone told me they enjoyed the meal and service so I’m basically writing this review based on that! The evening entertainment was very entertaining and we had a good time.

Great HIIT gym class with Bryan. It's nice to have gym classes offered on vacation. The food selection and quality are also great. There are many activities. The staff is friendly and helpful. We enjoyed the amenities, food, service, and overall experience. They have everything you would want. We also love their commitment to sustainability and protecting the environment. Definitely check out the orchid...

We came here as a cruise excursion the food was great and the service is great. Our new friend Road Runner was amazing and very friendly. Definitely made my experience here 100 times better! He’s super funny all around great guy! We will definitely be coming back as a whole separate vacation.

I have been to this resort 5 times and each time it gets better and better. The entertainment team is top notch. road Runner,’ Lil Wayne, Smile’ Jordan, Rambo are always getting people up on their feet to do many activities. If you win they give you a bottle of Dominican rum. You can always find delicious food to eat at anytime, the breakfast is delicious, dinner offers many options, Japanese, Italian...

We absolutely loved our stay! Service was impeccable and the best I’ve ever seen! Ony, Lizbeth, Antonio, Richard, and the beach bartender were phenomenal! Housekeeping did an amazing job, and the resort team fully felt like family! We miss them all already! Special love to Stephanie!

Ants were in the room. The maid dealt with the ants right away. Haven't seen them since. Toilet seat broke. Dated resort. One building is closed. So they are updating. A few rooms in our group were in buildings that were already renovated. The renovated rooms are nice. Super friendly staff. Bar service is super slow at all bars. Some days are worse than others. At least 2 bar tenders are...

We just came back from this hotel and I have just one word to say..AMAZING. The whole family had fun. All the staff were so friendly. Medrano and Stephanie and Perla and the rest of the team did an amazing job in making our stay special. The room service was good. The pool was clean. The pool bar was always busy and stocked. The food was amazing. I have to say we will be back soon.

exrremely poor service. fridge din not work despite several calls never fixed. All the ice machines wereout of service ending up costing me a $90.00 eye drops that had to be kept refirgerated

My fav hotel in the north of Dominican Republic- one of the best in the country, just perfect!

The hotel is absolutely gorgeous! The orchid garden is peaceful and sublime. The absolute best thing about the hotel is the staff. Everyone from check in, Jose and Claudia, to check out was fantastic. Housekeeping was excellent with superb attention to detail, the wait staff were patient and knowledgeable and the beach staff was accommodating and friendly. The night security guard even got cushions...

The staff was great the food in the restaurant was very good and the waiters were professional and respectful

Fabulous resort! Amazing experience! The resort, the staff, and the accommodations were tremendous! Highly recommended for couples and no kids!

We absolutely loved our stay at this magnificent hotel. Everything was perfect. Such a beautiful property. The staff are very friendly , attentive and professional . The food from their restaurants was excellent. Beautiful beach for strolling and swimming. We can’t wait to return.

Beautiful spot. Stayed a night on business. Would go back for quiet vacation spot. Clean well appointed rooms, friendly staff. Don’t know enough about what else to do around town but for a quiet, affordable, warm climate getaway it’s a sleeper in my book. And I travel quite a bit never make reviews as I tend to be pretty picky.

I had an amazing time at this resort, food was great, room was kept clean. Staff is super friendly! Keep in mind that when there is more visitors the ac lowers and does not work as strong as it use to! Apart from that everything else was amazing!

====Worth it once if you get real good deal. Value for money===== Comparing with Resort packages sold by Costco travel, this resort in 3/5. All other reviews are in line with my observations too. It's old resort. It is maintained well but needs renovation. Pros: It's still Caribbean experience, very beautiful beach, few free activities that are not free in resort normally, excellent staff who is...

I was told this resort is over 40 years old and 1 of the few that's left in Puerto Plata. So keep this in mind when booking. Majority of the staff were pleasant and always nice. Jacqueline who does the excursion is wonderful. So many options and things to do. The food was good, you just have to make sure you make reservations in advance for the restaurants or you'll be at the buffet. Overall I had...

This hotel was a great value for your money. Room are decent. You will always get the best treatment from the staffed especially at the Restaurant. Some areas of opportunities were they always ran out of beach towels, your room towels gets taken away in the morning for wash and you don't get it back till the evening. As far as the entertainment goes it's OK but the animation staffed could be more...

So I kinda don't want this little jewel to be known to everyone but I will share this is now our favorite mini getaway. If you need some rest and relaxation this is your place to reset. Perfect size resort. The rooms are above average clean and comfortable. The food is good- award winning Chef on board. Mostly the staff are all amazing, genuinely friendly kind hearts 💕

We just returned from a two week vacation…10 stars all the way. The food was delicious, so many options to choose from! Our room was cleaned daily, bathroom was very clean and EVERYTHING worked! The staff go above and beyond to help you enjoy your stay. Drinks were plentiful and delicious. The main pool was busy, but we found the quiet pool over by the Italian restaurant where there also was...

It's a good budget all inclusive, especially if you get access to the VIP area (which I believe came with a junior suite). The buffer food is okay, but the reserved restaurants were pretty good. Dessert selection was sub par. They have a strict policy with any missing items from the room or wrist bands. The beach itself is nice, but a bit rocky in the water.

The resort itself for the price was great IMO but they didn't clean our rooms for 2 day. Food was honestly 7/10 at the buffets. We never made a reservations ( which have to be made at the lobby between 9&11am) soo many pool including some adults only pool which was nice. Be prepared to be asked about the spa 10x a day ( they're at least nice and polite about it). The resort is part of a group of resort...

We had a great time here! Ok, admittedly the sales pitch was annoying. But after those 90 minutes, we had great service, good food, so much fun on the beach and pools!

This resort is truly beautiful, and we had a great time, but if you are not a member you will definitely feel it. We chose this location out of several other locations for our honeymoon; you’d think that would matter, but it doesn’t if you’re not a member, haha! Don’t get me wrong – I can appreciate the exclusivity of a membership and the perks it would bring, but to make 75% of the entire resort ...

Go VIP... Must have a golf cart if you want to go anywhere comfortably. First room we had, housekeeping was sub-par. Due to terrible May rain, our room flooded but the desk gave us a new room the next night. The housekeeping staff for the new room was amazing and very attentive. All inclusive means all inclusive. Food was good but changed daily. Would have been nice to know what food you could count...

Me and My hubby visited for his birthday from MI, USA. We quickly noticed almost no one speaks English, we thought they would on the resort. Food was okay. We wanted to try all the restaurants but the reservation part was tricky. Drinks were garbage. Bottom shelf. I did get sick. Room looked nice but lots of things didn’t work and They didn’t tell us about the toilet situation until late. View was...

Great part of the hotel. Nice employee and great atmosphere. Calm and relaxing holiday you will have for sure. And if you like business and entertainment you walk 2 min to the other pool and you can enjoy that

loved it. The staff were extremely courteous and friendly. Location of the pool, the lounge and the beach were conveniently located.

CEEOO-Part (Adults only): Great. Good Cocktails, good Service, seperate Eatingplace, nice quiet Beach. Normal location: Classical AI-Hotel.

Amazing Hotel, very clean, good drinks and chilled atmosphere. Can recommend the upgrade to cooee as it gives your stay besides an exclusive touch, access to vip area, a frequently changing snack bar as well as table service

Checked in to The Grand Paradise on Saturday and I absolutely love it here. It is beyond beautiful and the service at Cooee is amazing. Everyone here really goes the extra mile to make you happy, I never want leave.

Uber is here in POP! Don't get ripped off by the taxis at the hotel. Order Uber and save. Hotel taxi to Brugal = $30 USD. Took Uber for 100 pesos = $2 USD. You may have to meet Uber at the front gate.

Hello. This hotel is amazing with the gold bracelet. Don't use any other. The blues bracelets are not good enough. I was in the tropical and we were very pleased with the hotel. The food is good 😊

To start with, this was my first Caribbean resort stay, with an all inclusive option. Overall the experience was good. The food was decent, the pools were great, and the activities on the resort were fun. There's some sort of hierarchy when it comes to your resort status, and based on that you'll have access to different parts of the resort. I think you have to be an owner to really get access, but...

This is our second visit in 7 years. I most say it hasn't changed much, but why would they if it woks🤣, the only complaint I have is that my bathroom had a bit of a mold but overall a pretty clean place. I went onces just my husband and I and this time we went with our little ones and it was perfect. Family friendly ❤️ and the kiddos had a blast. Definitely recommended 👌 you won't regret it. Fast...

I think the only way to have a good visit here is if you are one of their “members” with a time share. I booked a regular room and it was disgusting. There were roaches in the room, the tub was filthy and full of hair, not to mention the power went out 3/4 days of my stay. The air conditioning in the room didn’t go lower than 82 degrees Fahrenheit, so expect to be warm. The service was great for the...

I had a 2 bedroom at the Presidential Suites by Lifestyle. The rooms were huge, and each had a hot tub in them. We had a full kitchen and private patio. We really liked the food in the restaurants and were served 4 course meals. I highly recommend doing all-inclusive. We had a great time hanging out at the beach nearby, as well as the many pools available. I would recommend this resort.

It’s a nice resort everything else is close by. Amazing hospitality. Friendly staff for the most part. It’s a 3.5 resort only because the decorations are out dated. Other than that I had a pleasant experience and would recommend it

An older resort, priced affordable. Not a five star over priced place. But an amazing value, a lot of bang for your money!

I've visited this resort a lot and I simply love it. The best thing about it I would say is the environment, which has an incredible positive vibe. The food is delicious, the rooms are very nice and confortable, the beach and the pool are beautiful, as well as the landscape towards the beach. The staff and the service are great and the night presentations are really interesting. I strongly recommend...

I been here a long time ago (2 years) i just remembered about it today. The place was decent and the rooms are nice! But the buffet was not up to par and the staff was passionate about having to wear business casual clothes even tho it was hot..

I stayed here for 3 days in April 2018. The reviews about disrepair are accurate and some of the food is just average. But... That said, the staff was perfectly polite and helpful. Despite the disrepair, the place is immaculate. The buffets are a solid B+ if you pick the right things (target made-to-order stuff). One of the groundskeepers gave me a coconut today after he cut it from a tree. While...

The property is beautifully kept, the staff are all so friendly and welcoming. The entertainment staff go above and beyond, theyre truly amazing. Snack bar by the beach is a nice convinent touch. All the bartenders are exceptional at ensuring to serve you quickly. Very friendly atmosphere and i personally will return to bluebay villas. Do recommend bringing beach towels, only one supplied in room...

The staff were very nice specially Fernando one of the bar tenders. The food was good. The entertainment people are excellent people. The rooms are not in good condition. They need more vip bars. The pool hours need to be longer since there’s only adults. Also the mini bar in the room needs to be fill every day.

Really great service, love entertainment, every day different game, love the diversity of the music. Free alcoholic beverages, as much as you want. Big shows every nights about different countries culture. Food is amazing different taste of every country, free restaurants with reservations, china food, Italia and seafood. Security guards everywhere as well cameras. Comfortable rooms with fridges rechargeable...

The entertainment team at the resort was absolutely fantastic! They were not only incredibly friendly but also super engaging, making every activity fun and memorable. Their energy and enthusiasm were contagious, and they went out of their way to ensure everyone had a great time. Thank you for an unforgettable experience!

This was an amazing resort! The entertainment team was spectacular. Michel Alfredo Luis and Liz were so fun and had so many great activities for us including water sports in the ocean like kayaking. I got a massage at the spa and it was so lovely and relaxing. The food was great. Junior from the front desk also gave me excellent service as I arrived. I arrived very early and he got me a room immediately...

My first time and has been a fantastic time food is great at all restaurants, pools are clean and refreshing especially the swim bar. The entertainment is awesome with shows and games during the day. Would definitely come back again and again. Lisselotte is the best and always keeps you playing games and with the music and entertainment.

i had such a great experience staying at viva heavens this july. this is more of a family friendly resort. it has a great view from the beach & clean. lots of day and night entertainment. extremely sweet, friendly & accommodating staff. especially the bartenders & the viva vibe boys! food was great & filling especially as me being a vegetarian. drinks were always appreciated & well made. the resort...

i had such a great experience staying at viva heavens this july. this is more of a family friendly resort. it has a great view from the beach & clean. lots of day and night entertainment. extremely sweet, friendly & accommodating staff. especially the bartenders & the viva vibe boys! food was great & filling especially as me being a vegetarian. drinks were always appreciated & well made. the resort...

I booked a vacation to this resort through Cheap Caribbean And I will never do that again. American Airlines lost my luggage and the day that I arrived at the resort they couldn’t find my reservation in the system. The cleaning crew did not clean the rooms very well and did not change the bedsheets. The food was disgusting. Thank you to Benedicta (Reception), Marie and Elisa (Guest Services) for their...

From a European perspective, this is not the best place to spend an All Inclusive holiday. It can be compared to the level of facilities in Bulgaria. The drinks are a plus. The food is not as terrible as others describe it - there are individual dishes that are really good - for example, pizza from a wood-fired oven, freshly made donuts or omelettes. We also had no problem with the hotel organising...

Typical all-inclusive resort that checks most boxes on what you would expect. The property isn't too big, and there's a path that leads you on a 5 min walk to the beach. The check-in process takes way too long, even when it's done online beforehand. The lobby has a glass roof and no fans, so it can get uncomfortably hot if you're waiting around. The buffet food is average at best, but they have several...

Small resort with decent rooms, various restaurants and friendly service. You shouldn't expect any special luxury for this price. To be clear, the days of unlimited consumption for a flat rate are also over in the Dominican Republic. The big hotel groups are pulling out and the smaller resorts have to fill their capacity with local weekend guests and day visitors from the cruise ships. The people...

The room was nice and most of the food was really good.

Overall, this resort is okay. Could use some maintenance and fumigation. The rooms are filled with ants, and there are holes in the walls made by diffrent animals. The surrounding landscape is beautiful, and maintained well. The staff are friendly , and approachable. Everything is all inclusive, which is a plus. But the drinks tend to be watered down a bit, and cheap alcohol is used. The resort has...

I enjoyed this resort for the most part. There were way more people on vacation than I expected but the trip was enjoyable. This resort is expansive and offers alot depending on which band you have. The staff are very friendly and helpful. Make sure to bring change for tipping the staff. The resort does try to get you to sit through a presentation for different memberships at the resort. There are...

This place is paradise, the people are super nice at this part of the hotel. Beautiful, already planning my next trip.

We were less than impressed in some aspects... and others we were pleased. The staff was a mixed bag.. about 1 out of 2 people we spoke to were not customer service oriented at all. The food was mediocre at the buffets and the wait times to get someone to help you was at times, too long. The dinners and the pools available were the highlights for sure. It was a serious disappointment that there...

One of our favorite accommodations in Lifestyle. It is strategically located with amazing comfortable suites. Bourbon street bar, Jazz & Blues restaurants are all a short walk away from your suites so food and drinks are never far away.

I live in Puerto Plata for a year now but on weekends, my husband and I travel all over the Dominican Republic to different resorts., hotels, and Airbnb. Road trips!!!! FYI....I’m staying at this resort as I write this for 2 nights,3 days. This is night ONE. Friday! 1. The guy at the front desk upgraded our room for free with a king size bed. Thank you kind sir. 🤩 2. Shower above us leaked, flooded...

The food is outstanding, the facilities and the staff are phenomenal and the setting is lovely. Transportation to and from the beach, where you have dedicated bar facilities as well as food. However, it is as advertised: quiet. The entertainment shuts down at 11pm, so if you're inclined to want to want to stay up late, you'll have to find ways to entertain yourself. Overall very good, but I'll go back...

My brothers and I spent 5 nights here and we enjoyed it. The rooms were nice, clean and cool. The food was nice and tasty. The staff by far was the best part about this resort. Very friendly, very attentive, and always willing to help. The pool area was nice and being an adults only resort it was quiet and serene. The beach is only a 5 minute walk or they have a shuttle take you there. They have breakfast...

Just returned from a week here (1-8 Jun), the low season! We were in search of quiet and relaxing and that's exactly what we got. The first 5 days we were there, there were definitely less than 50 other people. Service was excellent, food quality was excellent and varied. The entire resort was constantly being cleaned and security was patrolling at all times to give you that extra sense of safety...

The resort is very nice and clean. The staff is very friendly and helpful. The food was not the best and there was only limited options. There is so much more they could do when it comes to food. We had the royal package and it was worth the extra money - access to the private pool and the vintage bar is what made this vacation. Our room was spacious and clean.

Super chill bay beach!! Just the perfect time to recharge 😄

Beautiful tropical views. Did not play the course or stay at the villas, but rode horses near the Playa Dorada property and on the beach. Fun times! Playing 18? Maybe next time.

Great "all inclusive" resort when it isn't raining. The service was fantastic and very accommodating! The public beach was a slight turnoff with all the hawkers trying to sell you their trinkets, but the water was clear and warm.

I stayed at Emotions with a group of six. We enjoyed our stay, the personal were greatly attentive, the food was very good, and the rooms were nice a cool. On the other end there are a few things that lowered my experience. First the hotel was a bit outdated, the rooms need to be up to date, the bathroom doors were loose, the towels were old and a bit raggedy. On another note when we arrived the shampoo...

We are very pleased with our vacation and service at hotel. It’s our second time at this place. We got great room facing on ocean. Room was cleaned every day, food was delicious. Also, we got a complimentary massage for me and my husband as a return customer. Highly recommended to visit this place. The manager Rosa Maria Vasquez was amazing and professional. During our stay 2 weeks she helps us to...

My first vacation, this place is truly amazing. The atmosphere is a vibe, the staff are amazing to help you with anything. The entertainment crew keeps the vibes alive, the crew is funny and keeps the atmosphere dancing and music alive. The food is good and the rooms are clean and comfy. The whole experience has been amazing and I would come back here for the shows at night, the fun pool side dancing...