Hacienda Bay Hotel

I went in February to enjoy time with family and unfortunately had to stay almost a week, as reservations were done. When we arrived the room smelled like a weird mildew smell, the housekeeper does not throughly clean and only made the bed, occasionally. The TV did not work and I called multiple times to repair, they finally came up to address the issue and literally looked at the TV and stated they could not fix the issue or provide any accommodations. The breakfast and the food in the restaurant were disgusting. I went to the pool area to enjoy some time with my toddler and there was a staff member who was a creep and kept making a pass or saying inappropriate things. I advised him i was married and with child and still he proceeded to be very inappropriate until responded negatively and threatened to call my husband to stop his harassment. After that I felt super uncomfortable for the rest of my stay and stayed mostly in my room with no internet or television. They also rent out rooms on airbnb and charge different prices for airbnb and hotel rooms, which I felt robbed as we paid double the price than what the airbnb website offered. Needless to say, you are better off seeking an airbnb not associated with this hotel and find another hotel with better view, with better competent staff. You will even find delicious food you walk a few minutes down the street, than risking food poisoning from this place.

This is definitely not a five-star hotel.
If I had to rate the service from 0 to 100, I’d give it a zero.

The construction, finishings, furniture is cheap, and the structural integrity of the building is highly questionable. The fact that they simply cut into the mountain and built 100-foot brick walls surrounding the hotel is seriously concerning. It’s not a matter of if something might go wrong, but when.

On a positive note, the breakfast was good, and the Wi-Fi worked great.