Royal Palace Hotel in Santo Domingo

We book a reservation on 11/07/2024 for Nov. 8-9, we did it over the phone, the clerk asked us what time we were going to arrive, I said between 7 and 8 PM the following day. We arrived about 7:30 PM and were welcome by the person who did the reservation, another clerk was seating at the computer when we gave our names he said: "Your reservation had been given to another person who was in a group and has priority over you". We told him that there was going to be problems if they did not get me a room. What ever we said did not matter, he said that he was not responsible. After arguing for about 20 minutes I told him and showed proves that I had been a sub director of tourism and also a Consul General in the USA and that we had promoted the Dominican Republic overseas and that we incremented the amount of tourists with a lot of sacrifices and that his company (Royal Palace) was doing an economic damage to the D.R. and that We were going to report them to Association of Hotel and Restaurant of the D.R., to the department of tourism, to the presidential palace and to the press and that the Royal Palace would get one star. After they realized that I was telling the truth, immediately the clerk pickup the phone found another hotel for us, offer us a free room for the following day, call a Uber taxi and was going to pay the driver. We did not accept none of the offers, neither returned the following day as they asked us. Can anyone imagine the feelings of someone arriving from Europe or the USA or any other country who is confronted with such a travesty?

There was only one towel available. I had no control of the Ac. They had to come up to lower the temperature to their designated degree. It was hot. The tv did not work. Only one piece of soap given.

Puppies should not be fighting outside my room but I can hear them every morning like clockwork.

I had a reservation for December 13 it was something urgent because my flight was canceled and we needed an urgent place to spend the night, we booked December 12 and December 13 before arriving at the hotel we called to confirm the reservation. We ran almost 4 hours to get there we arrived at about 9pm. When we arrive at the reception they tell us that they no longer have a place. One of the receptionists wanted to help and give us a room anyway we had to leave for the airport at 5am, but the other guy just said there is no availability. It was a horrible experience and very frustrating not knowing where to staying and so late at night, all because the staff did not tell you that there is no place AND ALSO WHEN YOU CALLED TO CONFIRM.

The hotel have problem we the water and the room no clean the room no working the a/c. 😡😡😡