Hotel BelleVue Vistanova in Magaluf

I stayed at Bellevue Vistanova from 06/10/2025, and unfortunately, my experience was extremely disappointing. On our first night, we noticed a few ants in the room. It wasn’t ideal, but we tried to tolerate it. By the second night, however, the problem had escalated dramatically — ants were crawling on the walls, the floor, and even across the bed. We emptied the bins and kept food off the floor, but nothing helped. That night, we bought a pizza and moved the table away from the wall to keep it safe. By 6 a.m., the pizza box was completely covered in ants. I reported the issue to the cleaner and then went straight to reception to request a room change. There was no apology, no concern, and I was simply told that no other rooms were available. They said our room would receive a “deep clean.” The cleaner arrived but told me she was finishing her shift in 10 minutes. I understood completely and waited outside. The so-called “deep clean” lasted less than 15 minutes and consisted of spraying ant spray, brushing up dead ants, and re-making the bed. The floor was swept but not mopped, and several dead ants were left behind. The cleaner kindly left the spray for us, but the ants kept returning, mainly from the air vent above the wardrobe. To make matters worse, I have tried to contact the hotel multiple times about this issue since returning home, and they have completely ignored every email. When I call, there is never anyone available to handle complaints — I’m just told to call back the next day, and then the same thing happens again. Absolutely no effort has been made to address the situation. Had we been moved rooms when we first raised the issue, the problem could likely have been resolved quickly. Instead, we were forced to stay in unacceptable conditions for the rest of our holiday. Given everything we experienced, I believe a full refund is more than fair. I have photo evidence of both live and dead ants in the room and on the bed to support everything mentioned here. I’m incredibly disappointed and would not recommend staying here based on how both the issue and the subsequent complaint were handled.

We wanted a last minute cheap get away so by no means did I expect any gold standards. The room: Two things I wanted to know before I left but couldn’t seem to find: 1. Do they have hairdryers in the room - yes but as with a lot of hotel hairdryers they have little power 2. Do they have fridges in the room - No What is also useful to know about the rooms is as soon as you have a shower it floods the bathroom and the beds do not have mattresses but what can only be described as VERY thin overused mattress toppers. Food: Basic, it has enough selection but only just. The basis seems to be pizza, chips & burgers. Again for a cheap get away I don’t expect gourmet, it was edible for 3 nights away but for a week it would soon become boring. What I found the worst about the restaurant was when we went in for dinner one night I was told by the waiter I was not allowed my refillable water bottle in there. I have never been anywhere before that refuses you the right to drink your own water!! Pool: Not a bad area, it’s kept clean and gets sun most of the day. However, you are not allowed out to sit on the sun loungers until 10am, if you try you get shouted at to move. This means if you just want to chill by the pool you can’t start your day until 10am!! This maybe okay for the party goers but not everyone is here for that! Overall the hotel appearance looks good on the surface but isn’t anywhere I would recommend or choose to stay again, there’s much better last minute cheap options available on the island.