MLL Blue Bay

I still can’t forget what I experienced here two months ago, so let me write. I’m a young and chill traveler who doesn’t want to write or say bad things towards others, but the experience I had at this hotel was a total disaster.

I booked a room for a night. When my partner and I tried to check in, they said there was no reservation. We showed them our printed reservation confirmation and told them I had already paid for the room. The female receptionist even confirmed the papers.

BUT they still didn’t let us in and claimed our reservation number had been used by someone a few days ago.

Like what? Why and how?? After a long day of traveling, and since we were checking in at midnight, we were exhausted and just wanted to rest. We even showed our passports and all the information we could provide. I felt like they treated us like scammers, even though we did nothing wrong.

In the end, I had to pay a deposit of the same amount I had already paid just to stay there. After paying, they finally provided us a room, and we could take a really really short break thanks to them.

In the morning, the receptionist told us a manager would come to explain what happened, so we waited. The manager did not show up on time, even though we had to leave soon. There was no respect or sense of apology. When the manager finally showed up, he asked me to write my bank account number to send my deposit back and provided an email address for further assistance.

After checking out, I sent an email to get my deposit back, BUT HE DID NOT RESPOND. I waited for a few days and just couldn’t wait any longer. I contacted MLL Hotels, and someone finally wrote back. They sent the money, but I had to pay an extra fee. Unbelievable. Since I am Japanese and was traveling from Japan, they transferred the deposit to my Japanese bank account, and I had to pay a fee to confirm the international transfer.

They should have covered that fee because they treated us so badly. I will never come back here and wouldn’t recommend staying here while on vacation.

Location of this hotel is good,butterfly views,but comfortable in the hotel it’s the worst thing here this hotel doesn’t deserve, living here about 4 days you are hearing all what do your neighbors every sound it’s annoying and makes your vacation bad, network is weak you can’t even speak normally with your friends or family ! Stuff here is not too bad but how they do their job is terrible! When we came to hotel the women made us wait about 40 minutes while she was getting rooms for another people!Their breakfast it’s dirty delicious and tables! The food is not tasty and sometimes not fresh can be problems with the stomach! So I’m never going to recommend this hotel if you wanna get comfortable nights or being in the hotel ! Better find another place I’m sure it’ll better than it !