Globales Mimosa

This is the worst 4 star hotel we have ever stayed in, it is absolutely ridiculous to call this a 4 star hotel, its an average 3 star at best. Here is a list of reasons why this should not be a 4 star hotel and why we found this stay very disappointing. - [ ] No self service beer pump at pool bar - [ ] No self service beer pump in the restaurant - [ ] No beer at all available, even from the waiters in the restaurant. - [ ] No bottled water in the room when we arrived - [ ] Receptionist was rude when we checked in. And took 30 minutes without a queue to check in with no queue. I only asked two questions, is there a cot in our room, and if by any chance any food was left for us since we arrived very late. The receptionist was really cold and said to me " you asked too many questions, I am working here!" I couldn't believe why he had such an attitude when I was very polite to him. - [ ] No Gordons gin in all inclusive - almost all 4 star hotels have this included when all inclusive. - [ ] Only hand soap in the shower, no shampoo or body wash. - [ ] No kids entertainment most nights - [ ] No mini disco most nights - [ ] Lifts have no numbers, so no idea what is going on. - [ ] Lifts are very small, only fit 4 people. - [ ] They don’t provide pool towels, no even for a deposit. You can only buy them for 11 euros each. - [ ] Its clear the animation team makes money from bingo every night, the prize pool is always the same (just under £100) no matter how many people are playing, and they play every night without fail. They seem to pocket any money above £100. - [ ] No kettle in room - [ ] Cockroaches seen twice in the lobby. - [ ] Hotel lobby floods during heavy rain. - [ ] People were smoking in the bar next to my baby, we complained to reception and they didn't care and told me "no one smoked", which made my blood boil - why would I lie about that???

Let’s start with the price of a safe…€10.50 PER NIGHT. Surely hotels should be encouraging guests to use these!! total rip off. Throughout the hotel it’s clear there is a lack of staff, 2 tokens per person are issued to you to use at pool bar, these are returned to you when you’ve queued to return your plastic cups, this is to save staff collecting them, because there is no staff the tables and chairs don’t get cleaned so are covered in bird s**t Entertainment was rare and poor, the animation guy spent more time checking room numbers in dining room than he did in entertainment lounge. Glasses not collected in lounge til late on when the staff have finished in dining room, and then requiring to push round a very large trolley to collect so many glasses Food was ok but nothing great and repetitive, breakfast juices were poor just squash out of a machine and coffee awful. Top tip : If you choose to sit at the bottom end of the dining room get a larger table than you need as you will need somewhere to pile your dirty plates as the staff don’t like going down to that area

Just came back after 4 days all inclusive me and my partner we are in our 40s so opend minded and never moan but had to write this to warn other people really never again was more like 2 star arrived at 3am in morning couldn't get a drink of water apart from a water machine in canteen or asked to use vending machine that was the start room was fine small so lived out our cases on the unit in room air con just blew hot air around room slept with balcony door open for 4 days fridge was warm .staffs attitude is terrible food was only good thing drink only aloud vodka,gin,whisky or rum or 1 choice of lager if you have kids and there fussy eaters the snack bar shuts at 6 even in restaurant there was no chicken nuggets or anything like that for kids or fussy eaters was really bad rain we were made to sit outside near pool because snack bar was there under jumbrellas with holes In so leaked through instead of having the decency to open the bar inside where it was dry then the sun came out was lovely and hot on the afternoon they then shut pool at 6 kicking kids out the pool and other residents instead of leaving it open due to bad weather thought they might have been a bit more accommodating the life guard wasn't even paying attention to the pool there were cracked tiles around pool.we asked for towels and toilet roll and were told by reception that we can only get these once a day when cleaners come they missed us for 2 days hence why we asked was a right carry on lifts say 6 people lucky if u can get 3 people in ridiculously slow and dated was easier taking stairs then people with bicycles were coming in lifts with there bikes as well was like faulty towers huge language barrier kept getting drinks mixed up staff miserable and not helpful like they didn't want to be there would never go back and this is the first review I've ever wrote about anywhere just thought I need to warn people here I took a chance and back fired on us not happy at all with this place stay away